Licensing / Payment support
This form is for LICENSING / PAYMENT ISSUES ONLY.
- RESEND LICENSE If you want your license resent, please use the Resend License Form.
- RESET LICENSE INSTALLS If you want to disable existing license installs allowing you to install on a new machine, use the Reset License Form.
- For bug submissions / program issues, please use the bug submission form.
- For pre-sales questions, please use the pre-sales.
- For general questions, how do I..., requests for more information, please use for the support forum.
Please fill in all information regarding your issue. It will help us resolve your issue quickly if we have all the information. Please double check your EMAIL address before submission, if it is incorrect we cannot contact you.
If you have not received your licensing / welcome mail with your registration keys. Please check your spam / junk folders. Please note, some domain name email providers (especially if hosted with godaddy) and web mail providers (web.de) block our mails. If this may be your issue, please provide us with an alternative contact email e.g. hotmail, yahoo, gmail