Rootjazz

I believe that tumblr has changed their login page again which is causing accounts to fail when attempting to login. Is it possible to get an update for this?

cheers.

Logs showing the failed log in attempts please:

HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)


No one else reporting, so either you are just ahead the pack, or it's something related to your accounts / proxies.

Do you have a non proxy account to test with? Does that still fail?

+1

looks like there is something new, new buttons, more colorful and different ids,

Same here. Looks like changes to the login page.

+1 i think there are 2 login forms at the moment, because when i changed ip the old appeared again.

martin@rootjazz wrote: ↑Thu Feb 18, 2021 1:46 pm Logs showing the failed log in attempts please:

HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)


No one else reporting, so either you are just ahead the pack, or it's something related to your accounts / proxies.

Do you have a non proxy account to test with? Does that still fail?

I submitted logs and sent an email to support@rootjazz.com 2 days ago, I have re-sent, logs file no. is 76359.

Been out most the day at the hospital. Back now. Will take a look

Testing my accounts, they all login fine.

If anyone has a test account I can use that does NOT work, please export it and send it to me

ok hope all is good! i replied to your email with some test accounts. as mentioned not all accounts will be having this issue as they have only rolled it out to some users.

Someone sent me 6 live accounts for testing. Testing on the proxies, I got 100% log in success!

People with the issue can you try a clean login (no cookies)

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs.

If that doesn't resolve your issue, please submit logs:

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

and if I can test the accounts, until I can generate the same issue, I cannot analyse what is not working / is happening



Regards,
Martin