Hey,
After updating to the latest stable version I am having this strange problem where Soundcloudmanager will load and put me onto the main screen but I won't be able to click on anything and then after about 40 seconds the entire programs closes.
I have tried restarting my computer. Still happens every time i try to run the application.
Any thoughts on what may be causing this. The last version was working with no problems.
Weird problem after updating to 3.438
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Weird problem after updating to 3.438
After it closes, can you send me the logs manually DO NOT RESTART THE PROGRAM
Goto the directory:
%appdata%\rootjazz\soundcloud manager
then zip up the logs folder (right click > send to > zip)
If the file is less than 8mb, email it to me:
Otherwise upload somewhere and send me the link
Also it could be your AV / security software causing the issue by blocking access to dlls.
Please check your anti virus / security software and make sure the applications program files folder:
c:\program files (x86)\soundcloud manager\
is whitelisted and / or all the .exe and .dlls in that folder.
Regards,
Martin
Regards,
Martin
Goto the directory:
%appdata%\rootjazz\soundcloud manager
then zip up the logs folder (right click > send to > zip)
If the file is less than 8mb, email it to me:
Code: Select all
support[at]rootjazz[dot]com
Also it could be your AV / security software causing the issue by blocking access to dlls.
Please check your anti virus / security software and make sure the applications program files folder:
c:\program files (x86)\soundcloud manager\
is whitelisted and / or all the .exe and .dlls in that folder.
Regards,
Martin
Regards,
Martin
-
- Posts: 47
- Joined: Tue Sep 15, 2015 12:00 am
Re: Weird problem after updating to 3.438
ok, sent the logs. Thanks!
Checked av and that directory is white listed.
Checked av and that directory is white listed.
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Weird problem after updating to 3.438
replied to email