Messaging Error
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- Posts: 185
- Joined: Mon Jul 06, 2015 2:46 am
Messaging Error
Hi Martin + Community,
I'm experiencing some very strange behavior in regards to Messaging in version 3.042
First of all, Messaging is failing, with this error: "ERROR: Object reference not set to an instance of an object."
Secondly, SCM is displaying 900 messages sent in the last 24 hours
I only ever set it to message a MAX of 5 people in 24 hours....
Global is set to Max at 5 in 24 hours too.
It's also not true - zero messages have been sent...
Is anyone else experiencing these errors???
Thanks!
I'm experiencing some very strange behavior in regards to Messaging in version 3.042
First of all, Messaging is failing, with this error: "ERROR: Object reference not set to an instance of an object."
Secondly, SCM is displaying 900 messages sent in the last 24 hours
I only ever set it to message a MAX of 5 people in 24 hours....
Global is set to Max at 5 in 24 hours too.
It's also not true - zero messages have been sent...
Is anyone else experiencing these errors???
Thanks!
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Messaging Error
submit logs
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Messaging Error
strange, I just performed 5 messages, and my logs show correctly.
Please perform the following:
delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
restart app
Check your #messaged in 24 hours value: note it
message 2 users - run action to completion
ReScrape stats: what is #messaged in 24 hours now
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
Please perform the following:
delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
restart app
Check your #messaged in 24 hours value: note it
message 2 users - run action to completion
ReScrape stats: what is #messaged in 24 hours now
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
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- Posts: 185
- Joined: Mon Jul 06, 2015 2:46 am
Re: Messaging Error
Done.Please perform the following:
delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Now it says Zero messaged in 24 hours.Perform the action:
***
restart app
Check your #messaged in 24 hours value: note it
This is the part where it falls apart. No messages actually process.message 2 users - run action to completion
ReScrape stats: what is #messaged in 24 hours now
* ERROR: Object reference not set to an instance of an object.
Pause for: 60 seconds
Did that.PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
76175Then submit logs:
HELP > LOGS > SUBMIT
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Messaging Error
fixed, update ready soon
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
-
- Posts: 185
- Joined: Mon Jul 06, 2015 2:46 am
Re: Messaging Error
Hi Martin,
Thanks for the quick fix! Really appreciate it.
I'm testing the update on my end and it's MOSTLY working.
For several of the accounts, messaging is going fine.
However for one of the accounts I am encountering this error:
* ERROR: Unable to cast object of type 'System.String' to type 'SoundcloudBot.Data.TrackDetails'.
Logs: 84425
Thanks!!
Thanks for the quick fix! Really appreciate it.
I'm testing the update on my end and it's MOSTLY working.
For several of the accounts, messaging is going fine.
However for one of the accounts I am encountering this error:
* ERROR: Unable to cast object of type 'System.String' to type 'SoundcloudBot.Data.TrackDetails'.
Logs: 84425
Thanks!!
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Messaging Error
I cannot find that log in your logs
Please perform the following:
delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
use the account and send a test message that will generate this error
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
Please perform the following:
delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
use the account and send a test message that will generate this error
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
-
- Posts: 185
- Joined: Mon Jul 06, 2015 2:46 am
Re: Messaging Error
The issue seems to have resolved itself with the latest update actually!