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* ERROR: The request was canceled

Posted: Mon Oct 12, 2015 10:58 pm
by hongnguyen
Hi Martin,
Please check this error. The bot could not do any action. I always got this error. I have already setup the API key successfully.
This is the first time I use the Twitterdub even I bought it 10 ten days ago.
Log ID: 59950

Re: * ERROR: The request was canceled

Posted: Thu Oct 15, 2015 4:52 pm
by martin@rootjazz
I will have to investigate. I am back home saturday so it won' tbe until then I am afraid.


If could:



Please perform the following:

delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action: * run a simple action, try and search and follow 2-3 users*

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin

Re: * ERROR: The request was canceled

Posted: Sun Oct 18, 2015 8:00 pm
by martin@rootjazz
Hi,

I checked your original logs but couldn't really see any reason for it. Can you check the SETTINGS tab and see what the TIMEOUT value is, make sure it is 30-60+

Then if could get me the logs as requested above