Can run on VPS!

[Ratzi]

Hi!

I have been trieing to run Thumbling Jazz on my VPS it worked at first for a loong time with out problem, then it crashed and I have'nt been able to run it since then.
The process is running when I check task-manager but I cant see the aplicaton/gui/interface. I have tried to uninstall the application many times, restarting and so on but i does'nt work.


Do you know how I solve this?


Best regards

[martin@rootjazz]

Install the latest version

http://rootjazz.com/tumblingjazz/updatetesting.html


If when you double click the program it doesn't run, then something is probably blocking it on your machine

Check AV software, make sure it is whitelisted

Failing that, send me your logs


Can you send me your logs files
Click the Windows / Start button (or press the Windows key on your keyboard)
In Windows 7 you can type straight into the search box, in XP click run first
Type
%appdata%\rootjazz\tumbling jazz\logs

In the folder that opens, please zip up all files and email them to me

[martin@rootjazz]

Code: Select all

support[at]rootjazz[dot]com

[Ratzi]

Hi!


I did try that before I wrote here and did'nt work.


How ever, I have now mange to solve the problem by uninstall and delete all "app data" and then reinstall


Best regards, And thanks for your support!

[martin@rootjazz]

Glad you got it working. If it happens again, do send the logs and the database folder