Good day Martin!
I hope all is well on your end!
I have submitted my logs "LOGS_22732_"
I'm getting an error "Account Cannot be Used At This Time" wondering if there is anything I can do to get around this, and how I can avoid this in the future.
Many thanks and have a beautiful day!
Account Cannot be Used At This Time
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
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Re: Account Cannot be Used At This Time
If you view the action logs it tells
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
If that doesn't work, try without using cookies (check box option)
Regards,
Martin
something caused TD to block the account until it has passed a login action (or you manually remove the block)Exception: ExFailedLogin
Account cannot be used at this time:
00:51:36: Login verification required, please run a VERIFY LOGIN action with FORCE option from the ACCOUNTS tab and confirm account can login successfully
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
If that doesn't work, try without using cookies (check box option)
Regards,
Martin
Re: Account Cannot be Used At This Time
martin@rootjazz wrote: ↑Wed Feb 28, 2024 3:39 pm If you view the action logs it tells
something caused TD to block the account until it has passed a login action (or you manually remove the block)Exception: ExFailedLogin
Account cannot be used at this time:
00:51:36: Login verification required, please run a VERIFY LOGIN action with FORCE option from the ACCOUNTS tab and confirm account can login successfully
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
If that doesn't work, try without using cookies (check box option)
Regards,
Martin
Hmm...
One account worked other one still isn't working.
Did both of what you recommended.
Latest Log: 93807
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Account Cannot be Used At This Time
If you have the PROCESSING tab auto run turned on, turn it off
Stop /Pause / Delete all existing actions.
Restart the app
Ensure all actions are paused (select > right click > pause)
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
run the action. Does it log in successful?
Attempt the action with this account that is not running. Does it work now or still fail?
If it STILL doesn't work, may I test the account?
If that is ok with you:
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Stop /Pause / Delete all existing actions.
Restart the app
Ensure all actions are paused (select > right click > pause)
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
run the action. Does it log in successful?
Attempt the action with this account that is not running. Does it work now or still fail?
If it STILL doesn't work, may I test the account?
If that is ok with you:
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Re: Account Cannot be Used At This Time
Bingo!martin@rootjazz wrote: ↑Wed Feb 28, 2024 9:16 pm If you have the PROCESSING tab auto run turned on, turn it off
Stop /Pause / Delete all existing actions.
Restart the app
Ensure all actions are paused (select > right click > pause)
Goto the ACCOUNTS tab
Check the account
Check Force
click the link VERIFY:LOGIN
run the action. Does it log in successful?
Attempt the action with this account that is not running. Does it work now or still fail?
If it STILL doesn't work, may I test the account?
If that is ok with you:
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Worked.
Thank you serrr
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Account Cannot be Used At This Time
ok, sounds like you had a caching issue somewhere, that the login verify action was not actually updated the account correctly in memory and disk so it was not being set.
I'll take a look at that to try and figure out why it wasn't working originally for you
Regards,
Martin
Re: Account Cannot be Used At This Time
Hey Martin, How are you?martin@rootjazz wrote: ↑Thu Feb 29, 2024 2:37 pmok, sounds like you had a caching issue somewhere, that the login verify action was not actually updated the account correctly in memory and disk so it was not being set.
I'll take a look at that to try and figure out why it wasn't working originally for you
Regards,
Martin
I believe I have the same issue. LOGS_31448
Every time I try to run an action or even verify/force verify with this account, it doesn't let me. I have deleted all of the account's. Previous actions -> closed TD -> opened it -> did same thing but doesn't work.
Any suggestions? Thanks!
Re: Account Cannot be Used At This Time
Koosek wrote: ↑Tue Mar 05, 2024 4:54 pmHey Martin, How are you?martin@rootjazz wrote: ↑Thu Feb 29, 2024 2:37 pmok, sounds like you had a caching issue somewhere, that the login verify action was not actually updated the account correctly in memory and disk so it was not being set.
I'll take a look at that to try and figure out why it wasn't working originally for you
Regards,
Martin
I believe I have the same issue. LOGS_31448
Every time I try to run an action or even verify/force verify with this account, it doesn't let me. I have deleted all of the account's. Previous actions -> closed TD -> opened it -> did same thing but doesn't work.
Any suggestions? Thanks!
Note: different account from last time
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: Account Cannot be Used At This Time
Not good, suspected bad case of covid last week then this week until today kids had nasty sickyness then I caught it
Hey Martin, How are you?
IF when you open the app, no actions are running (or better have all been deleted) then it's "impossible" a verify login doesn't fix this. Or should be impossible.I believe I have the same issue. LOGS_31448
Every time I try to run an action or even verify/force verify with this account, it doesn't let me. I have deleted all of the account's. Previous actions -> closed TD -> opened it -> did same thing but doesn't work.
Any suggestions? Thanks!
Can you submit your database please
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
and tell me the name of the account you are having issues with (in email if you want it private:
Code: Select all
support[at]rootjazz[dot]com
Regards,
Martin
Re: Account Cannot be Used At This Time
Good day Martin!martin@rootjazz wrote: ↑Wed Mar 06, 2024 5:33 pmNot good, suspected bad case of covid last week then this week until today kids had nasty sickyness then I caught it
Hey Martin, How are you?
IF when you open the app, no actions are running (or better have all been deleted) then it's "impossible" a verify login doesn't fix this. Or should be impossible.I believe I have the same issue. LOGS_31448
Every time I try to run an action or even verify/force verify with this account, it doesn't let me. I have deleted all of the account's. Previous actions -> closed TD -> opened it -> did same thing but doesn't work.
Any suggestions? Thanks!
Can you submit your database please
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
and tell me the name of the account you are having issues with (in email if you want it private:Might be useful if I could test the account here, if you will allow me, please state clearly. Otherwise I Will just modify the account and send it back to you and you can test it thereCode: Select all
support[at]rootjazz[dot]com
Regards,
Martin
I am sorry to hear about that, I am glad you're doing better and wish your family a quick and healthy recovery!!
I've emailed over all the requests. Please do let me know if anything else is needed here and how we proceed. Thanks!