hey there. Im having this issue that accounts aren't showing in "stats tab" but it shows in any other tab like follow tab, action tab, unfollow tab...
processing tab is also working. they're doing the task. it just wont show any account in "stats tab"
what might be the problem and how to fix it
version is 3.3.9.764
account now showing in stats tab
Re: account now showing in stats tab
I also tried to restart TD multiple times and click reload accounts its still not showing
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
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Re: account now showing in stats tab
clear logs:
HELP > LOGS >DELETE
restart app
HELP > LOGS > SUBMIT
then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)
and can you submit your database please
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
HELP > LOGS >DELETE
restart app
HELP > LOGS > SUBMIT
then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)
and can you submit your database please
TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT
then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Regards,
Martin
Re: account now showing in stats tab
the last restart and reload i did fixes it. im not sure though but it shows accounts in stats tab now. will observe it and contact you if there still a problem.
thanks
thanks
- martin@rootjazz
- Site Admin
- Posts: 34712
- Joined: Fri Jan 25, 2013 10:06 pm
- Location: The Funk
- Contact:
Re: account now showing in stats tab
ok, let me know the above info if it comes back