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sent payment, no answer
Posted: Mon Nov 14, 2022 12:49 pm
by JOHNWEST
My registered email address is
252128240@qq.com, I completed the payment by credit card, but I did not receive a reply.
Re: sent payment, no answer
Posted: Mon Nov 14, 2022 2:31 pm
by JOHNWEST
I don't know where to find my TXID
I make a payment at
https://app.gumroad.com/d/762aad1a595fa ... edebf0c316.
I emailed you a message but no reply
Re: sent payment, no answer
Posted: Mon Nov 14, 2022 6:39 pm
by martin@rootjazz
Hi,
Replied to your emails just now. Will repeat here:
My apologies for the delay in sending your license. Due to the new payment processor limitations, sending of the licenses is now a manual process. Any purchases that happen between Friday and Monday will be sent first thing Monday morning when I get back to work as I am unable to get online over the weekend due to family commitments at this time. Again, my apologies for any inconveniences and your understanding is appreciated
Just an FYI: Support hours are:
Monday to Thursday: 0800 to 1800
Friday: 0800 to 1300
Timezone: GMT -5hrs
National holidays the usual English speaking holidays (UK)
Regards,
Martin