Reset your own license installs

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wyrd
Posts: 48
Joined: Sun Sep 17, 2023 2:44 pm

Reset your own license installs

Post by wyrd »

Thank you for your cooperation. I tried to reset the DUB license by referring to the following site,
but it says "This page is not working."
Please help me.

viewtopic.php?t=919
wyrd
Posts: 48
Joined: Sun Sep 17, 2023 2:44 pm

Re: Reset your own license installs

Post by wyrd »

For some reason it was reset.
But when I started it up,
it asked for my license key and email address,
and even when I entered them, they weren't authenticated.
wyrd
Posts: 48
Joined: Sun Sep 17, 2023 2:44 pm

Re: Reset your own license installs

Post by wyrd »

Dear Martin, I have sent you an email. I hope you respond.
yuukiki
Posts: 169
Joined: Fri Mar 26, 2021 9:14 am

Re: Reset your own license installs

Post by yuukiki »

Same as above.
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martin@rootjazz
Site Admin
Posts: 37307
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
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Re: Reset your own license installs

Post by martin@rootjazz »

I'll have to look into it
wyrd
Posts: 48
Joined: Sun Sep 17, 2023 2:44 pm

Re: Reset your own license installs

Post by wyrd »

Dear Martin,
Thank you very much and I hope this matter is resolved quickly.
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martin@rootjazz
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Re: Reset your own license installs

Post by martin@rootjazz »

Anyone who needs this doing, email me the license email to reset the license for. Not had time to look at the webpage for doing it.
wyrd
Posts: 48
Joined: Sun Sep 17, 2023 2:44 pm

Re: Reset your own license installs

Post by wyrd »

I have sent an email.

To send a log from HELP,
it currently asks for a license code when starting up,
but even if I enter it, it fails,
so I can't do anything.

Thank you in advance.
sumonrheza
Posts: 81
Joined: Mon May 03, 2021 3:57 pm

Re: Reset your own license installs

Post by sumonrheza »

Same here
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martin@rootjazz
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Posts: 37307
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Reset your own license installs

Post by martin@rootjazz »

wyrd wrote: Sun May 11, 2025 2:16 am I have sent an email.

To send a log from HELP,
it currently asks for a license code when starting up,
but even if I enter it, it fails,
so I can't do anything.

Thank you in advance.
sceenshots / send me logs:



Goto the directory:
%appdata%\rootjazz\twitterdub

then zip up the logs folder (right click > send to > zip)

If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link




I noticed the attack on the server had started again yesterday with a load new IPs, maybe the database was crashing due to connections...

Regards,
Martin
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