Glad you resolved it. In future, I would have needed more info:
Basically your logs:
HELP > LOGS > SUBMIT
then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)
Or:
HELP > LOGS > SUBMIT LAST DAY
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
--------------------------------
For future reference, please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information
https://rootjazz.com/forum/viewtopic.php?f=23&t=1634
Regards,
Martin