Object Reference Not Set To An Instance Of An Object

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tahoe012
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Joined: Mon Jan 06, 2020 10:56 am

Object Reference Not Set To An Instance Of An Object

Post by tahoe012 »

I downloaded TJ to a VPS Server running on Windows. Entered registration key and email

I tried to add a User Name and it gives the error in the Subject about Object Reference. The Username and Proxy are Valid as I also have it in the TJ on my laptop. I made sure to whitelist the TJ App
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martin@rootjazz
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Re: Object Reference Not Set To An Instance Of An Object

Post by martin@rootjazz »

Can you send a screenshot showing issue please
and submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)




Regards,
Martin
damianokay
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Joined: Sat Mar 12, 2016 1:28 pm

Re: Object Reference Not Set To An Instance Of An Object

Post by damianokay »

I do have the same problem - I already sent the logs. ID: 96817
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martin@rootjazz
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Re: Object Reference Not Set To An Instance Of An Object

Post by martin@rootjazz »

damianokay wrote: Tue Dec 08, 2020 12:02 am I do have the same problem - I already sent the logs. ID: 96817
Your logs don't indicate the issue, I will have to get a new build for you later today to find out more.


Can you try this:


Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option
Now click save


Goto the ACCOUNTS tab
Check the account
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the issue persists, please submit logs:

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin
damianokay
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Joined: Sat Mar 12, 2016 1:28 pm

Re: Object Reference Not Set To An Instance Of An Object

Post by damianokay »

Yes, that works great.

Thank you so much.
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martin@rootjazz
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Re: Object Reference Not Set To An Instance Of An Object

Post by martin@rootjazz »

damianokay wrote: Tue Dec 08, 2020 4:22 pm Yes, that works great.

Thank you so much.
ok, didn't expect it to work, but glad it did :)

Will post an update with some code to find out more should it happen again. Will let you know when ready


Regards,
Martin
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