Also, please, read through this post and submit your issue accordingly. It just helps me understand your issue without having to investigate just to figure out what the issue thus giving more time to solve the issue and carry on improving the programs. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you
https://rootjazz.com/forum/viewtopic.php?f=23&t=1634
Regards,
Martin