Sure, I will try with Custom replies then.martin@rootjazz wrote: ↑Thu Sep 24, 2020 2:59 pmBartekef wrote: ↑Wed Sep 23, 2020 8:15 pmLolmartin@rootjazz wrote: ↑Tue Sep 22, 2020 8:32 pm
Depends how you set your action. Custom token replies / auto responder /
Let me rub my magic ball to see if I can get the answer.... no nothing, so instead of relying on magic, I will need information from you
Action setup / logs.
Also confirm, you say "message requests" not DMs, are they different?
ok, got it. AUTO RESPONDER will reply to the same user multiple times, it is how an auto responder works, you set (n) messages, i.e. 4. So when the user replies to you, you then send the next message in sequence.I setup auto responder. And it would reply to every DM. Let me explain what I try to do;
basically I tweet mention user like "hey dm me"
He DMs me
I want autoresponder to reply with the message I set. That's it.
It seems to work, but then they would reply to this message again like "thanks", and next time auto responder send the same exact message again.
So I just want autoresponder to send only 1 message per acc. Possible?
From what you say, it seems the program is NOT detecting there are no more messages to send and repeating the last message, this SHOULD NOT happen. I will check.
But if you are only wanting to reply once to the user, then you don't need AUTO RESPONDER, use CUSTOM RESPONSE, with an empty token, so that the default message is sent to everyone once, this will be unique.
But still, the Auto Responder should work, so I will test that
Also, do you have logs showing this? HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information
https://rootjazz.com/forum/viewtopic.php?f=23&t=1634
With the details of what you were doing, we could have been at this point (of me understanding the issue) a few days ago and you could have probably had a solution by now. It may not seem like a big difference, but using custom response / auto responder makes a big difference and is a completely different flow with functionality and the issue location is completely different. A description of what you did / what you expected / what was happening / what was wrong and a screenshot make all the world of a difference in understand the issue and knowing where to look for the bug
Regards,
Martin
And, well, it replied to some DMs from last year, but didn't to some from last 3 months. Lol. I don't understand that, but maybe these logs will give you idea: 44566