please be aware of timezones and time differences, I am not a machine and do sleep. Also, support is not provided in real time 24 hours aday.
Working hours are
0800 to 1800 Monday to Friday
and usually 0800 to 1300 Saturday
GMT -5hours
please be aware of timezones and time differences, I am not a machine and do sleep. Also, support is not provided in real time 24 hours aday.
Can you submit logs as requested please:mayihaveknowit wrote: ↑Tue Aug 04, 2020 12:36 am This is a photo showing the issue.
https://ibb.co/L11rfq0
Im not even sure if I'm phone verifying correctly.
No, SMS verifying is complicated. What are you trying todo? Has twitter forced the account to SMS verify and won't let you log int until you do? Or something else?Im assuming to sms verify a phone opn a twitter i have to click on "submit sms code" on the view accounts tab?
Also, the quickest way to get a speedy resolution to your issue is to provide as much detail in the beginning as possible.
I like to think it is. Considering your posts on BHW said you had not had replies from other products support within 24 hours and here you with multiple replies on the forum <edit> 8 replies to this forum post alone in 36 hours since your first post made out of our work hours</edit>, from email and via BHW chat. No we haven't solved your (SMS) issue yet, but we are working towards it. But your others issues have been resolved.mayihaveknowit wrote: ↑Tue Aug 04, 2020 5:18 pm Martin im very confused. The support was suppose to be amazing with twitterdub.
I am sorry you feel that way, can you explain why? If you expected me to be online 24x7 that is not the case and there will be 12 hour down period everyday where you have to wait for a reply. Depending on the time differences between us, that may or may not effect you. If because you haven't had a solution yet, that is partly due to lack of information required to solve your issue.So far its been subpar to say the least.
When? Yes to your initial support request on BHW I asked you to use the forum or email. Otherwise I cannot track your issue through another websites system.All you keep on doing is referring me to the forum and the youtube tutorials to solve my issues.
Yes, it's complicated when I don't know what you are doing / trying to do. Hence asking for more information. I then provided information on the "types" of information we need to solve your issues going forward quickly - as you bumped a thread in less than 24 hours of a last reply. The more information we have, the quicker we can solve your issue.There is no tutorial on how to use the sms verification feature, you also said it is complicated. So I will need some help if it is complicated.
and you still haven't answered this in regards toWhat are you trying todo? Has twitter forced the account to SMS verify and won't let you log int until you do? Or something else?
Did you try and log in and twitter sent a code to your phone?m assuming to sms verify a phone opn a twitter i have to click on "submit sms code"
In order to help you help me which means you get a speedy resolution which everyone wantshttps://rootjazz.com/forum/viewtopic.php?f=23&t=1634
Screenshots
Log snippets
App logs (HELP >LOGS > SUBMIT)
What you entered to cause issue
What you do to cause issue
If external data /files / values, please include (email if private)
Detail what you hoped to achieve
Details what went wrong / did not happen
Detail what you expected to happen
etc etc
Probably a general one, but nothing specific, seeing as you don't like to be sent youtube tutorials, what are you trying to do with the account/s and I can just tell youAlso there is no tutorial out there for using the profile updater, that page is also pretty complicated.
No that was my mistake, it was very early when I replied to this morning and the coffee hadn't kicked in. For that mistake I apologise.I already send you all the logs yesterday, and your asking for them again today?
so I need to knowAnyways im not exactly sure what you needed, I
Code: Select all
support[at]rootjazz[dot]com
I am sorry you feel that way, but there is a reason why our support is "suppose to be amazing" and people don't ask for support on BHW from bhw users. It's because we offer same day support. But somethings which our support is NOT.Im just not to happy at this point in time.
Also, issue specific logs are helpful. Your logs have lots going on, different accounts, different actions. Of the 10000s and 10000s of lines, there could be a single line there which sheds light on your issue. If we have logs showing NOTHING apart from you generating the issue, that can also help to a speedy solution.martin@rootjazz wrote: ↑Mon Aug 03, 2020 8:38 pm
Can you:
Please perform:
Make sure all existing actions are paused / stopped / deleted / not running.
1) Clear logs: HELP > LOGS > DELETE
2) Run the action that you are having an issue with.
DO NOT RUN ANY OTHER ACTIONS AT THE SAME TIME
Do what you have to do to cause the error to display
3) If the issue happens again, submit logs:
HELP > LOGS > SUBMIT
then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
You are receiving that error message, because the program has not recorded that Twitter has requested you to phone verify the account thus has not sent you a code to verify with. Now if twitter has done that to you manually the program cannot verify as it hasn't got the IDs extract from the page asking you to verify in order to make the verification. So I think this is your issue, but if I know what you are trying to do, I can tell you for sure rather than guessmartin@rootjazz wrote: ↑Tue Aug 04, 2020 7:22 pm (2)
In what way are you trying to us SMS verification, in what instance (more details on that I wrote above)
mayihaveknowit wrote: ↑Tue Aug 04, 2020 10:13 pm I just want to know how to setup the sms auto verification.
All I need is my smspva api key correct? I copy that and then I copy that code into the smspva section of twitterdub
No. smspva may not provide for your country. Log into smspva and pick a country that you want to use if you have a need for that, otherwise leave it empty. If you are not 100% sure of what you are entering for country, leave it blankalong with the country code correct?
So if my a country code is 7 i would enter +7 ?
check your 10 accountsAnd again i dont really understand the profile updater page.
so say I want to change the username of 10 accounts what would I do?