Unlike error

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Kholla
Posts: 23
Joined: Thu Apr 26, 2018 8:02 pm

Unlike error

Post by Kholla » Thu Jun 07, 2018 10:08 am

For 50 unlike, it is working fine.

For 100 or 100+ unlike i am getting this error:

* ERROR: Value cannot be null.
Parameter name: source
Loading previous db logs: 8dbbe19a-5c9d-40a3-bd69-dbbf9ccd8786_Unlike
Loaded previous db logs: 50 processed: 50 within 24hrs: 50
* UNKNOWN ERROR OCCURRED - see logs for more info.
If the problem continues, please submit logs to support.
Value cannot be null.
Parameter name: source

version: 1.4.3.4

support@rootjazz
Posts: 2319
Joined: Tue Feb 02, 2016 1:58 pm

Re: Unlike error

Post by support@rootjazz » Fri Jun 08, 2018 4:39 am

Kholla wrote:
Thu Jun 07, 2018 10:08 am
For 50 unlike, it is working fine.

For 100 or 100+ unlike i am getting this error:

* ERROR: Value cannot be null.
Parameter name: source
Loading previous db logs: 8dbbe19a-5c9d-40a3-bd69-dbbf9ccd8786_Unlike
Loaded previous db logs: 50 processed: 50 within 24hrs: 50
* UNKNOWN ERROR OCCURRED - see logs for more info.
If the problem continues, please submit logs to support.
Value cannot be null.
Parameter name: source

version: 1.4.3.4
You are on old version -
Please update to the latest version that can be found here -

https://rootjazz.com/twitterdub/updatetesting.html

then try.


Can you please tell me how are you setting the unlike action that i can replicate the issue?
Perhaps, screenshots - steps that will help me.

Please post real time full logs - not like just the error you mentioned above.


I am trying to replicate with generic unlike action.
I will reply here after the action gets completed.







logging processed: 959136617540792321
* SUCCESS (100): 959136617540792321 user: username
Stopping as got enough...
Check for pause: 5,9
Pausing for: 7
Paused for: 7 seconds

*********
Processed: 100/100
Failed: 0
*********

Loading previous db logs: 496b29ef-41f6-4932-9874-99a55827d0f0_Unlike
Loaded previous db logs: 100 processed: 100 within 24hrs: 100
Started: 08/06/2018 09:50 AM
Finished: 08/06/2018 10:07 AM
ID: 27c64036-4687-479a-a419-1b950eb0d04b
Action ran for: 0hr:17min:5s




Using short time interval for each unlike - 5 - 8 seconds.
Max item 100

Can you please submit logs?

GOTO APPLICATION TOP BAR
HELP > LOG > DELETE ALL THE LOGS

RUN THE ACTION (unlike action )

GOTO HELP > LOG > SUBMIT

Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.


I had no issues at my end. Please provide above information that has been asked.

Regards

Kholla
Posts: 23
Joined: Thu Apr 26, 2018 8:02 pm

Re: Unlike error

Post by Kholla » Tue Jun 19, 2018 4:47 pm

I am not able to domore than 192 unlikes...

Even if I put the task for 1000 unlikes, it only restricts me to 192

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martin@rootjazz
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Joined: Fri Jan 25, 2013 10:06 pm
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Re: Unlike error

Post by martin@rootjazz » Wed Jun 20, 2018 7:42 pm

Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards,
Martin

Kholla
Posts: 23
Joined: Thu Apr 26, 2018 8:02 pm

Re: Unlike error

Post by Kholla » Wed Jun 27, 2018 9:14 pm

Logs failed to upload.

Is it because tasks are still running?

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martin@rootjazz
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Re: Unlike error

Post by martin@rootjazz » Wed Jun 27, 2018 11:01 pm

Kholla wrote:
Wed Jun 27, 2018 9:14 pm
Logs failed to upload.

Is it because tasks are still running?
no, shouldn't effect it.


I have a feeling your logs may be HUGE

Goto the directory:
%appdata%\rootjazz\twitterdub

If the logs folder is not too big, then zip up the logs folder (right click > send to > zip)

If it is huge, and you ran the action today that fail, then order by date and just send me todays logs


If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link



Regards,
Martin

Kholla
Posts: 23
Joined: Thu Apr 26, 2018 8:02 pm

Re: Unlike error

Post by Kholla » Thu Jun 28, 2018 1:01 am

Sent you a mail with subject TwitterDub Logs | unable to unlike more | as requested by Martin@Rootjaazz

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martin@rootjazz
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Re: Unlike error

Post by martin@rootjazz » Thu Jun 28, 2018 8:19 pm

uploading logs is now fixed. I haven't seen the email - it is possible it was BLOCKED if the file you tried to send was over 8mb


Kholla
Posts: 23
Joined: Thu Apr 26, 2018 8:02 pm

Re: Unlike error

Post by Kholla » Mon Jul 02, 2018 8:07 pm

martin@rootjazz wrote:
Thu Jun 28, 2018 8:19 pm
uploading logs is now fixed. I haven't seen the email - it is possible it was BLOCKED if the file you tried to send was over 8mb
I see that you replied to my mail providing me the link for the Testing Branch of TD. I installed it and ran. Same problem

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