Error setting up watch users

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theone
Posts: 56
Joined: Mon Jul 27, 2015 4:37 pm
Contact:

Error setting up watch users

Post by theone »

Hey,
I just submitted the logs. 68964. I'm using version 1.4.3.4.

While setting up an action on the watch users tab I received an error while selecting the txt file containing the list of account to watch.

I saved the JIT debugging info as well. If that information would be helpful let me know and I can send it to you.

Thanks
support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Error setting up watch users

Post by support@rootjazz »

While setting up an action on the watch users tab I received an error while selecting the txt file containing the list of account to watch.
Is that error happening always while you are trying to do that action?

Can you please tell me steps that i can replicate the same issue at my end?
In order to report it as error/bug - i need to replicate the issue.

Did you restarted and see if the issue still persists or not?
I saved the JIT debugging info as well. If that information would be helpful let me know and I can send it to you.

Thanks
Yes. Please post them. That will be helpful.


Regards
theone
Posts: 56
Joined: Mon Jul 27, 2015 4:37 pm
Contact:

Re: Error setting up watch users

Post by theone »

Hey,
Yep I restarted and the problem still happens.

Steps taken:
Click Watch users tab
Click on connection account
Select account and save
Click setup users and actions
Select text file containing accounts to watch
That's when the error shows up.

Code: Select all

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
   at Twitter.Gui.Forms.FormStreamUserWatch.????????(List`1 ????????)
   at Twitter.Gui.Forms.FormStreamUserWatch.????????(Object ????????, EventArgs ????????)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at ComponentFactory.Krypton.Toolkit.KryptonButton.OnClick(EventArgs e)
   at ComponentFactory.Krypton.Toolkit.KryptonButton.OnButtonClick(Object sender, MouseEventArgs e)
   at ComponentFactory.Krypton.Toolkit.ButtonController.OnClick(MouseEventArgs e)
   at ComponentFactory.Krypton.Toolkit.ButtonController.MouseUp(Control c, Point pt, MouseButtons button)
   at ComponentFactory.Krypton.Toolkit.ViewBase.MouseUp(Point pt, MouseButtons button)
   at ComponentFactory.Krypton.Toolkit.ViewBase.MouseUp(Point pt, MouseButtons button)
   at ComponentFactory.Krypton.Toolkit.ViewBase.MouseUp(Point pt, MouseButtons button)
   at ComponentFactory.Krypton.Toolkit.ViewBase.MouseUp(Point pt, MouseButtons button)
   at ComponentFactory.Krypton.Toolkit.ViewManager.MouseUp(MouseEventArgs e, Point rawPt)
   at ComponentFactory.Krypton.Toolkit.VisualControlBase.OnMouseUp(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at ComponentFactory.Krypton.Toolkit.VisualControlBase.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


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support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Error setting up watch users

Post by support@rootjazz »

Image

I have replicated like you have said above and i am not getting any issues yet.
Can you please confirm the image above is what you are doing?
Am i missing something? Then please point me that.


Regards
theone
Posts: 56
Joined: Mon Jul 27, 2015 4:37 pm
Contact:

Re: Error setting up watch users

Post by theone »

Yes this is where the error shows up. Right when I click the add button.
support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Error setting up watch users

Post by support@rootjazz »

theone wrote: Wed Jun 06, 2018 3:51 pm Yes this is where the error shows up. Right when I click the add button.
For me - there is no issue for me.
Can you please send us the log?


GOTO APPLICATION TOP BAR
HELP > LOG > DELETE ALL THE LOGS

RUN THE ACTION (try to do the watch users tab setup )
Then the issue will appear - if you can continue then

GOTO HELP > LOG > SUBMIT





Or close teh bot and reopen and

GOTO HELP > LOG > SUBMIT


Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.


Regards
theone
Posts: 56
Joined: Mon Jul 27, 2015 4:37 pm
Contact:

Re: Error setting up watch users

Post by theone »

Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.
Did the log I submitted a few days ago come through? 68964
support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Error setting up watch users

Post by support@rootjazz »

theone wrote: Thu Jun 07, 2018 3:34 pm
Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.
Did the log I submitted a few days ago come through? 68964
I missed that you are on stable version Of TD which is 1.4.3.4
But the latest build is 1.4.4.1

After the 1.4.3.4 build -


1.441 - 30/05/2018
Memory leak fix on viewing real time logs
1.440 - 30/05/2018
send multiple replies to each tweet added to Search and Tweet action
1.439 - 30/05/2018
scrape inbox backup option added
1.438 - 28/05/2018
edit action fix for type list
1.437 - 25/05/2018
scrape avatar fix
1.436 - 22/05/2018
watch new followers GUI accounts list fix
1.435 - 15/05/2018
verify accounts update fix
login prompt logging of prompt hit



above fixes are done and also has an GUI accs list fix which is not directly related to your issue.
But, i will request you to update the TD to the latest version and check what happens.


The log number has been reported to admin and he will reply here after investigation. Please be patient.



Regards
User avatar
martin@rootjazz
Site Admin
Posts: 34369
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Error setting up watch users

Post by martin@rootjazz »

theone wrote: Thu Jun 07, 2018 3:34 pm
Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.
Did the log I submitted a few days ago come through? 68964

There is nothing in your logs related to this issue are all. Did you manually remove some files before submitting? If so, please don't and just submit as is.

If you didn't, please provide exact steps to replicate, including the file you are using. As support said, we cannot replicate this issue. So more often than not we are not replicating exactly what you are doing - and it is that exact step of procedures which is causing this issue to appear

If the file contents is private, then email it to me and link to this thread so I know why

Code: Select all

support[at]rootjazz[dot]com
Regards,
Martin
theone
Posts: 56
Joined: Mon Jul 27, 2015 4:37 pm
Contact:

Re: Error setting up watch users

Post by theone »

[/quote]
There is nothing in your logs related to this issue are all. Did you manually remove some files before submitting? If so, please don't and just submit as is.
[/quote]

Hey Martin,
Before submitting the logs I restarted the PC, then removed the existing logs. When i started TD I attempted to set up the watch users and as expected it failed. I saved the info from the error and then submitted the logs and posted here.

Here is the ID for the logs I just submitted. I am going to guess that since it's failing when I select the file containing the accounts to watch, it's not generating logs for that error. I saved the debug info from the error and will email that information to you as well.
37479 version 1.4.3.4


Regards,
Smokie
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