Account Stuck on Blocked

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dnd916
Posts: 58
Joined: Mon Apr 25, 2016 2:31 am

Account Stuck on Blocked

Post by dnd916 » Thu Dec 28, 2017 1:13 am

Hi, I had an account get blocked/locked a few weeks ago. I reset the pw and everything like twitter asked and it was unblocked. Twitterdub keeps saying that the account is blocked though. I know it's not because I can use it in a browser. I even tried deleting the account and re-adding it while also creating new API keys.

Here is what it says when I try to run a process:

Starting: 27/12/2017 17:09 PM
Account: USERNAME blocked until : 2116-12-13 0830
Started: 27/12/2017 17:09 PM
Finished: 27/12/2017 17:09 PM
ID: 49e21f14-a077-45a7-98bc-34f59aed4378
Action ran for: 0hr:0min:0s

support@rootjazz
Posts: 2319
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account Stuck on Blocked

Post by support@rootjazz » Fri Dec 29, 2017 6:02 am

dnd916 wrote:
Thu Dec 28, 2017 1:13 am
Hi, I had an account get blocked/locked a few weeks ago. I reset the pw and everything like twitter asked and it was unblocked. Twitterdub keeps saying that the account is blocked though. I know it's not because I can use it in a browser. I even tried deleting the account and re-adding it while also creating new API keys.

Here is what it says when I try to run a process:

Starting: 27/12/2017 17:09 PM
Account: USERNAME blocked until : 2116-12-13 0830
Started: 27/12/2017 17:09 PM
Finished: 27/12/2017 17:09 PM
ID: 49e21f14-a077-45a7-98bc-34f59aed4378
Action ran for: 0hr:0min:0s

I understand your problem.
Please right click on the account and Click " Remove Local Block ". It should solve the problem. :)



Regards

dnd916
Posts: 58
Joined: Mon Apr 25, 2016 2:31 am

Re: Account Stuck on Blocked

Post by dnd916 » Fri Dec 29, 2017 10:45 am

Ok I rightclicked in accounts and selected "Remove Local Blocks" it asked me to confirm I clicked Yes.

It's still doing it though, here is what I get:

Starting: 29/12/2017 02:44 AM
Account: USERNAME blocked until : 2116-12-13 0830
Started: 29/12/2017 02:44 AM
Finished: 29/12/2017 02:44 AM
ID: b57aa0d9-f393-40cd-81c6-5f68b0776686
Action ran for: 0hr:0min:0s

support@rootjazz
Posts: 2319
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account Stuck on Blocked

Post by support@rootjazz » Fri Dec 29, 2017 12:38 pm

dnd916 wrote:
Fri Dec 29, 2017 10:45 am
Ok I rightclicked in accounts and selected "Remove Local Blocks" it asked me to confirm I clicked Yes.

It's still doing it though, here is what I get:

Starting: 29/12/2017 02:44 AM
Account: USERNAME blocked until : 2116-12-13 0830
Started: 29/12/2017 02:44 AM
Finished: 29/12/2017 02:44 AM
ID: b57aa0d9-f393-40cd-81c6-5f68b0776686
Action ran for: 0hr:0min:0s
In order to help you, we need full log. Please post the log here or


GOTO HELP > LOG > DELETE ALL THE LOGS

RUN THE ACTION

GOTO HELP > LOG > SUBMIT

Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.

Please understand that a full log will tell the actual problem. One more hting you can do is
Double click on that account and remove the block! just click show option advanced. You can see that.

dnd916
Posts: 58
Joined: Mon Apr 25, 2016 2:31 am

Re: Account Stuck on Blocked

Post by dnd916 » Fri Dec 29, 2017 11:20 pm

Ok, log submitted logs_23132

dnd916
Posts: 58
Joined: Mon Apr 25, 2016 2:31 am

Re: Account Stuck on Blocked

Post by dnd916 » Fri Dec 29, 2017 11:21 pm

I guess nevermind, I removed the block this time by double clicking the account and removing it from the advanced options sections.

Seems to be working now...

support@rootjazz
Posts: 2319
Joined: Tue Feb 02, 2016 1:58 pm

Re: Account Stuck on Blocked

Post by support@rootjazz » Sat Dec 30, 2017 4:56 am

dnd916 wrote:
Fri Dec 29, 2017 11:21 pm
I guess nevermind, I removed the block this time by double clicking the account and removing it from the advanced options sections.

Seems to be working now...
Glad that it is working for you now! :)

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