Critical error

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lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Critical error

Post by lavalamp »

Hey there. I created my own post so we can monitor and fix this error once and for all.

"ERROR: CRITICAL_93785439537530: Previous processed logs failed to load - please contact support and submit logs for review:"

This happen when i run the unfollow. when this error occurs, follow and unfollow wont work anymore.

This issue is in my main computer and in 1 of my server

-OS is windows 10 pro (home pc and windows 2012 (dedicated server)
-TD is using 64bit version
-specs are high, rarely reach 10% of usage
-storage have large space left
-Version: 3.3.9.764



sent the logs with ID: logs_37938


hope it can be fix asap.

Thanks
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martin@rootjazz
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Re: Critical error

Post by martin@rootjazz »

there is a problem with your global_all file. I've seen this before, for some reason the file doesn't load, the program makes a backup and removes it, so the program should then create a new version of the file, but that also doesn't load - although when testing the file, it works perfectly for me...


Haven't solved this bug yet, but send me your database and I can try again:




Can you submit your database please

TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT

then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)



Regards,
Martin
lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Re: Critical error

Post by lavalamp »

there i sent it.

database_backup_3.3.9.764_2023-05-28.78514128_xxxxxxxxxxx.zip


i think it has something to do with global logs. my "watchfornewfollower" instance doesn't have this error coz i dont use global logs with it. but not sure, just my observation. anyway i leave it with your expertise. hope to get a reply soon with a good news

thanks
lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Re: Critical error

Post by lavalamp »

I also notice a huge CPU usage when i run unfollow. from 1-4% to 30% and up, and that was only 1 unfollow action added
lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Re: Critical error

Post by lavalamp »

any update regarding the issue?
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martin@rootjazz
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Re: Critical error

Post by martin@rootjazz »

sorry, I downloaded your logs, they were large so took a while then I forgot. I will look today
lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Re: Critical error

Post by lavalamp »

thank you..

hope you find what causing it so we can work on update
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martin@rootjazz
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Re: Critical error

Post by martin@rootjazz »

now, I'm looking now
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martin@rootjazz
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Re: Critical error

Post by martin@rootjazz »

ok so you're original global_all file failed to load as it was corrupted. The program then failed to read the new file created a few times. However, the most recent version of the file seems ok.


Let me see if the backup version of this file will be read and used when rebuilding globals
lavalamp
Posts: 97
Joined: Thu Sep 30, 2021 5:27 am

Re: Critical error

Post by lavalamp »

Ok thanks. pls let me know the result. and also if you need more logs/ files to send
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