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Error: Cannot open acc. in session browser

Posted: Sat Apr 01, 2023 2:06 am
by Alexiom
Affects all accounts since the most recent update. Was working prior to installing the latest version yesterday.

Select a single account, click "open acc...", browser and console launch, then browser crashes and an error message is displayed "An error occurred, it has been logged..."

Logs submitted ID: logs_57860

Thank you.

Re: Error: Cannot open acc. in session browser

Posted: Sat Apr 01, 2023 4:18 pm
by younglou
Hey same thing happens to me aswell. I guess we need to wait for Martin to fix it.

Re: Error: Cannot open acc. in session browser

Posted: Sat Apr 01, 2023 6:31 pm
by martin@rootjazz
session not created: This version of ChromeDriver only supports Chrome version 112
Current browser version is 111.0.5563.147 with binary path C:\Program Files\Google\Chrome\Application\chrome.exe
You need the specific CHROME DRIVER for your CHROME install.

Info on how to do that here:
viewtopic.php?f=28&t=8193&p=50920&hilit ... ver#p50920

You can update chrome to 112: open chrome > settings > about
and it should auto update

OR install the older driver for chrome 111 from the link above


Regards,
Martin

Re: Error: Cannot open acc. in session browser

Posted: Sat Apr 01, 2023 9:39 pm
by Alexiom
Great, no update to 112 was available for me so rolled back the driver to 111 and now it works fine.

Thanks as always!
martin@rootjazz wrote: Sat Apr 01, 2023 6:31 pm
session not created: This version of ChromeDriver only supports Chrome version 112
Current browser version is 111.0.5563.147 with binary path C:\Program Files\Google\Chrome\Application\chrome.exe
You need the specific CHROME DRIVER for your CHROME install.

Info on how to do that here:
viewtopic.php?f=28&t=8193&p=50920&hilit ... ver#p50920

You can update chrome to 112: open chrome > settings > about
and it should auto update

OR install the older driver for chrome 111 from the link above


Regards,
Martin

Re: Error: Cannot open acc. in session browser

Posted: Sun Apr 02, 2023 10:11 pm
by martin@rootjazz
Alexiom wrote: Sat Apr 01, 2023 9:39 pm Great, no update to 112 was available for me so rolled back the driver to 111 and now it works fine.
oh, didn't realise 112 wasn't a general update rolled out to all. I'll put back the 111 driver with the install for the next update onwards

Re: Error: Cannot open acc. in session browser

Posted: Sun Apr 09, 2023 2:00 pm
by lavalamp
was "open acc" do was open the account in chrome or browser?
i.e select account then click "open acc" then it will open in browser?

why mine is different? when i click open acc, it will only open a window/popup (the window where youll find the username, pass, IP, email. etc.)

Re: Error: Cannot open acc. in session browser

Posted: Mon Apr 10, 2023 5:29 pm
by martin@rootjazz
lavalamp wrote: Sun Apr 09, 2023 2:00 pm was "open acc" do was open the account in chrome or browser?
i.e select account then click "open acc" then it will open in browser?

why mine is different? when i click open acc, it will only open a window/popup (the window where youll find the username, pass, IP, email. etc.)
No idea. Can you:

Please perform:

1) Clear logs: HELP > LOGS > DELETE

2) Run the action that you are having an issue with.


try and open browser for an account

***
IDEALLY PLEASE DO NOT RUN ANY OTHER ACTIONS AT THE SAME TIME
***


3) If the issue happens again, submit logs:
HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin