My twitter account is gone. All actions null. What to do?

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lsberic
Posts: 75
Joined: Mon Aug 21, 2017 7:19 pm

My twitter account is gone. All actions null. What to do?

Post by lsberic »

Somehow a major disruption happened in my twitterdub and my main twitter account was removed from twitterdub (fortunately not so for twitter).

The bulk of my actions I do in the program is done by this account. Is there a way to restore the account (other than adding it once again to twitterdub)? And if I did add it back to twitterdub will my actions be restored? Right now the actions exist with the account listed as "account null". I am at a lost as to what could have caused this.
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martin@rootjazz
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Re: My twitter account is gone. All actions null. What to do?

Post by martin@rootjazz »

Hi,

Ok, don't worry, the account db file will just be failing to load. We can sort it out for you.


Can you send me your database folder:



Please goto:
Press "windows" (start) button on keyboard and hold it down then press r.

In the run box paste:
%appdata%\rootjazz\twitterdub\database


I will need the folders:
dbaccount
dbaction
backup

Zip those folders
right click > then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link

Code: Select all

support[at]rootjazz[dot]com
Regards,
Martin
lsberic
Posts: 75
Joined: Mon Aug 21, 2017 7:19 pm

Re: My twitter account is gone. All actions null. What to do?

Post by lsberic »

martin@rootjazz wrote: Mon Nov 22, 2021 2:37 pm
Zip those folders
right click > then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link

Code: Select all

support[at]rootjazz[dot]com
Regards,
Martin

Files sent. Thanks!
shaily
Posts: 95
Joined: Mon Aug 12, 2019 2:30 am

Re: My twitter account is gone. All actions null. What to do?

Post by shaily »

Same thing happened to me too....
The twitter account on Twitterdub is showing err: account null and it cannot log in with the username and password. I tried to do the same on a couple of computers.

I can log into twitter from everywhere else... my mobile, my browser on the same machine.

But no more twitterdub.

Kindly help.
Shaily
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martin@rootjazz
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Re: My twitter account is gone. All actions null. What to do?

Post by martin@rootjazz »

shaily wrote: Fri Nov 26, 2021 12:48 pm Same thing happened to me too....
The twitter account on Twitterdub is showing err: account null and it cannot log in with the username and password. I tried to do the same on a couple of computers.

I can log into twitter from everywhere else... my mobile, my browser on the same machine.

But no more twitterdub.

Kindly help.
Shaily
As per your email, twitter was replying with a response saying your USERNAME / EMAIL / PASSWORD were wrong.

After this, did you do ANYTHING to that twitterdub account? Delete / re-add.

Because your first email says the account cannot log in
Then you said you "did something" and it logged in but the existing actions no longer work.

Deleting / re-adding the account in the software would do EXACTLY this.
lsberic
Posts: 75
Joined: Mon Aug 21, 2017 7:19 pm

Re: My twitter account is gone. All actions null. What to do?

Post by lsberic »

lsberic wrote: Mon Nov 22, 2021 8:59 pm
martin@rootjazz wrote: Mon Nov 22, 2021 2:37 pm
Zip those folders
right click > then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link

Code: Select all

support[at]rootjazz[dot]com
Regards,
Martin

Files sent. Thanks!
Rebuilding the db worked exactly as planned.
Thanks again for your help with this issue.
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martin@rootjazz
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Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: My twitter account is gone. All actions null. What to do?

Post by martin@rootjazz »

lsberic wrote: Fri Dec 10, 2021 3:24 pm
lsberic wrote: Mon Nov 22, 2021 8:59 pm
martin@rootjazz wrote: Mon Nov 22, 2021 2:37 pm
Zip those folders
right click > then select SEND TO > COMPRESSED (ZIP)

Then send me the created zip file. Email if the file is less than 8mb, otherwise upload somewhere and email me the link

Code: Select all

support[at]rootjazz[dot]com
Regards,
Martin

Files sent. Thanks!
Rebuilding the db worked exactly as planned.
Thanks again for your help with this issue.


Thanks for the update.


Unfortunately I think there is a serious bug somewhere. Someone else reported it now. Also DATABASE ACCOUNT BACKUP is off my default and should be turned on. In later builds that has been changed to forced account backup. Why it was optional I have no idea.

But, as a precaution keeping a personal backup of your database folder

%appdata%\rootjazz\twitterdub\database

Would be a good idea.

But it could be quite large, so at a minimum the accounts folder:
%appdata%\rootjazz\twitterdub\database\dbaccount





Regards,
Martin
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