about win10

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medusa
Posts: 53
Joined: Wed Apr 20, 2016 1:39 am

about win10

Post by medusa »

hi admin. i install to win10.but the programe can;t run.how to do
medusa
Posts: 53
Joined: Wed Apr 20, 2016 1:39 am

Re: about win10

Post by medusa »

windows 10 home
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martin@rootjazz
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Re: about win10

Post by martin@rootjazz »

Windows defender
smart screen

Make sure these have whitelisted the exe and program files folder for the app

right click the exe and make sure it is ALLOWED (not blocked)

If you are referring to the installer, move it from the downloads directory.


Something on your machine is blocking it from running, most likely "smart screen" which for some reason cannot display a message saying "we have refused to let you run this, read here for more info or to allow it". They just fail it silently, leaving you with no idea
a) why
b) what program blocked it
c) how to run it if you are sure.

But that's Microsoft for you.


Try the above, and if you have issues, let me know


Regards,
Martin
medusa
Posts: 53
Joined: Wed Apr 20, 2016 1:39 am

Re: about win10

Post by medusa »

i have try to closed. but same error. can you add my skype:medusa1375 . i will send you teamview id
medusa
Posts: 53
Joined: Wed Apr 20, 2016 1:39 am

Re: about win10

Post by medusa »

The installation was successful, but the program could not execute。 I also installed instadub, which works, but twitterdub won't start after it installed
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martin@rootjazz
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Re: about win10

Post by martin@rootjazz »

medusa wrote: Tue Aug 31, 2021 1:48 pm The installation was successful, but the program could not execute。 I also installed instadub, which works, but twitterdub won't start after it installed
Send me email please I don't use skype

Code: Select all

support[at]rootjazz[dot]com

and let me know what you tried from my above list of suggestions. I have never had this issue, the above is just what people have told me who have had similar issues.


Ultimately, there is something on *your* machine blocking this and not telling you. Try the EVENT VIEWER, open app, have it fail, then check the most recent entries, "might" get lucky and see something



Regards,
Martin
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