scraping stats + isg hang up

biagle
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Re: scraping stats + isg hang up

Post by biagle » Thu Apr 11, 2019 6:47 am

this morning saw 2 times instance just hangs up on few running actions..

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martin@rootjazz
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Re: scraping stats + isg hang up

Post by martin@rootjazz » Thu Apr 11, 2019 3:30 pm

biagle wrote:
Thu Apr 11, 2019 6:47 am
this morning saw 2 times instance just hangs up on few running actions..
when you get this, I always need the logs, ideally before you start the program



Goto the directory:
%appdata%\rootjazz\instadub\logs\

If the logs are large: zip up the last few hours of logs.

If logs are not too big, then zip up the logs folder (right click > send to > zip)

If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link



Regards,
Martin

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martin@rootjazz
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Re: scraping stats + isg hang up

Post by martin@rootjazz » Thu Apr 11, 2019 4:08 pm

biagle wrote:
Thu Apr 11, 2019 6:47 am
this morning saw 2 times instance just hangs up on few running actions..
try this, might offer an improvement

https://rootjazz.com/instadub/updatetesting.html

biagle
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Re: scraping stats + isg hang up

Post by biagle » Fri Apr 12, 2019 6:45 am

thanks!

rsbmanish
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Re: scraping stats + isg hang up

Post by rsbmanish » Tue Apr 16, 2019 1:29 pm

I too am having this issue since a month. My instance had 300 accounts of which 100 were active and it had around 200 daily stats actions. Hence to test i made a new instance and added all new accounts there. It worked well in the start but 4-5 days back that too stuck.
So i updated to version 3.659 on 12th and ever since the new instance is working well.
For the old instance i had deleted all the daily stats action files and it was running smooth. But just now, the old instance got locked even without a single daily stats action on it. I went to log folders and the actions had created recent logs which means it got locked right when i clicked on that instance and clicked on daily stats tab.
There has to be something in that tab itself as earlier too i noticed it getting stuck during clicking that tab.
I have not yet restarted the application and can send logs. But my log folder is 238 mb and i delete logs in 2 days.
Please let me know if i should send you some selected files from the log, or any other way to send full folder.

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martin@rootjazz
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Re: scraping stats + isg hang up

Post by martin@rootjazz » Tue Apr 16, 2019 3:48 pm

probably best to just zip the folder up and upload it somewhere for me to look,
For the old instance
do you mean the instance is running an old version?

rsbmanish
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Re: scraping stats + isg hang up

Post by rsbmanish » Tue Apr 16, 2019 4:24 pm

Ok i will upload 2 versions. Coz before closing instadub the log folder looks different. And once we click the tab to close the instance, there are few files that get added instantly.

By old instance i mean the one which had 300 accounts. That had no daily stats running but still got hanged. It has the second last version updated on 11th April.

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martin@rootjazz
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Re: scraping stats + isg hang up

Post by martin@rootjazz » Tue Apr 16, 2019 11:11 pm

If you can cause the issue every time by performing a specific set of actions, please let me know

rsbmanish
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Re: scraping stats + isg hang up

Post by rsbmanish » Wed Apr 17, 2019 7:04 am

I have mailed you the link to the file.

It doesnt always get locked but when it does its mostly done while clicking stats tab when you are on processor tab. Also i keep checking the "show previous results" by right clicking the processes in processor. Have noticed that it happens many times if i click stats after that.

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Re: scraping stats + isg hang up

Post by martin@rootjazz » Wed Apr 17, 2019 3:17 pm

rsbmanish wrote:
Wed Apr 17, 2019 7:04 am
Also i keep checking the "show previous results" by right clicking the processes in processor. Have noticed that it happens many times if i click stats after that.
that has to be coincedence as the previous results uses action data store and the stats tab does not do anything with actions at all

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