** REDUCED SUPPORT: 5th Oct > 17th Oct 2015 ***

Post by **martin@rootjazz** » Mon Oct 05, 2015 8:55 pm

Due to holidays, support will be running reduced between the above dates. So please be a bit patient, you will get a response, but it might take up to 48 hours

If there is something urgent, please email it in:

Code: Select all

support[at]rootjazz[dot]com

and mark the subject **URGENT***

and by URGENT I mean URGENT. Not, you don't know how to do something, not that you can only post 200 times in a day and you think you should be able to do it 250 times.

Before mailing in. Check for updates
HELP > UPDATE

If there is a testing update, try that.

Run through the usual solutions, restart app, restart machine.

If you are running on XP, update your OS

Failing that, and it is still urgent, submit ALL DETAILS as requested here:

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634

Any mails received, not in that format, or that are not urgent are unlikely to get a response