Unable to login when account has a musician and artist account.

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JasperJones
Posts: 99
Joined: Sat Jan 14, 2017 12:17 pm

Unable to login when account has a musician and artist account.

Postby JasperJones » Mon Jul 17, 2017 5:22 am

Hey Martin,

I find when trying to login and validate accounts with an artist and musician profile, the login fails.

Thanks

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martin@rootjazz
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Re: Unable to login when account has a musician and artist account.

Postby martin@rootjazz » Mon Jul 17, 2017 4:43 pm

the program should login with email and select account with username if entered correctly.

can you you run a VERIFY:LOGIN action and submit logs

JasperJones
Posts: 99
Joined: Sat Jan 14, 2017 12:17 pm

Re: Unable to login when account has a musician and artist account.

Postby JasperJones » Fri Jul 21, 2017 12:06 am

Hey Martin,

I deleted the Musician account for the 3 accounts, I will however do this and send logs the next time I have a musician account and post on this thread. All 3 accounts logged in following deleting of the musician account.

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martin@rootjazz
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Joined: Fri Jan 25, 2013 10:06 pm
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Re: Unable to login when account has a musician and artist account.

Postby martin@rootjazz » Sat Jul 22, 2017 1:32 pm

maybe something has changed with how they handle multiple logins, if the problem arises again, send me some account details to test with that aren't working for you and am sure can figure it out

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support[at]rootjazz[dot]com


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