Problems with my login

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Rcmg1
Posts: 8
Joined: Mon Dec 14, 2020 10:13 am

Problems with my login

Post by Rcmg1 »

Hello

I have been trying instadub and it has given me a problem. When I access to my accounts I get an error in the identification ("Failed login") but the password is ok. I tried to register in the forum to comment on it but I didn't get the confirmation email. I wrote to you with my hotmail but I don't think you get it.

I don't know if I'm doing anything wrong

Thank a lot!

Greetings
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martin@rootjazz
Site Admin
Posts: 34369
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Problems with my login

Post by martin@rootjazz »

Rcmg1 wrote: Mon Dec 14, 2020 10:23 am I tried to register in the forum to comment on it but I didn't get the confirmation email.
As you are posting on the forum, I guess you got it working?

Hotmail are blocking our emails (from @rootjazz.com) and there is not way to contact them to ask to rectify their issue. Their support forms are not working.


As to your issue
I have been trying instadub and it has given me a problem. When I access to my accounts I get an error in the identification ("Failed login") but the password is ok. I


If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES
Check FORCE option
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin
Rcmg1
Posts: 8
Joined: Mon Dec 14, 2020 10:13 am

Re: Problems with my login

Post by Rcmg1 »

Ok i follow the steps. The program gives me "mail verification failure". In the last part
HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
The ID you mentioned at the end I have to send it to you? Instadub gives me a 5 digits number.

Thanks!
Rcmg1
Posts: 8
Joined: Mon Dec 14, 2020 10:13 am

Re: Problems with my login

Post by Rcmg1 »

Ok i got it!

Thanks a lot!
User avatar
martin@rootjazz
Site Admin
Posts: 34369
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Problems with my login

Post by martin@rootjazz »

Rcmg1 wrote: Mon Dec 14, 2020 5:07 pm Ok i follow the steps. The program gives me "mail verification failure". In the last part
HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
The ID you mentioned at the end I have to send it to you? Instadub gives me a 5 digits number.

Thanks!
Give me the 4 or 5 digits, either is enough to find your logs :)
User avatar
martin@rootjazz
Site Admin
Posts: 34369
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Problems with my login

Post by martin@rootjazz »

Rcmg1 wrote: Mon Dec 14, 2020 7:02 pm Ok i got it!

Thanks a lot!
:)
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