proxy doesn't work / app doesn't work

[martin@rootjazz]

If you see logs such as

couldn't pull src

src is empty / null

response = -1

couldn't get page

then the page could not be requested from the server. This is nearly ALWAYS an issue with your proxy. Even if you are paying for the most expensive virgin private dedicated proxies, they will still blip / drop / disconnect.


Before your issue is investigated, you will be required to verify your proxy is working. Do this in your browser of choice, set the browser to use the proxy and then try to load:

http://whatismyip.com/


Does the proxy match the reported IP? Yes, then you set the proxy correctly. No, page doesn't load, we have the issue.

If you are using a private proxy, it could be you forgot to AUTHORISE YOUR IP TO WORK WITH THE PROXY. You will do this from the website of the company you purchase the proxy from, *THEY* should be able to help you do this, contact them


If the proxy is working, check the site you are trying to automate
instagram.com
twitter.com
tumblr.com
soundcloud.com

Does it work? No, maybe your is black listed on teh site - the proxy is dead, get a new one.



If the proxy is working, in the rootjazz app, goto the SETTINGS tab and increase your timeout to 90, proxies may go slow and you are timing out.



If you are using public proxies, again we have found the issue




If after all that still the issue remains, write to support / add a new forum post.

[keila]

i use proxy in my twitter account for mass like and retweet. why it is very slow??

[martin@rootjazz]

ask your proxy company. The program will go at the full speed the proxy allows

[dubz]

Also be sure to ask your proxy company for fresh unbanned proxies

[jswami123]

I am facing proxy error in my laptop. can anyone help me??

[martin@rootjazz]

I am facing proxy error in my laptop. can anyone help me??

Please confirm your proxy is working, more info on how to do that here:
viewtopic.php?f=15&t=3453

If it isn't, contact your proxy company.

[prape300]

I'm running into issues when trying to add/import accounts with main proxies.
I have private proxies and have followed the steps to verify that my proxies are working
(I have private proxies, my IP is authorized, I checked my ip and used the proxy to visit soundcloud.com manually, set timeout to 90)

When I try to add an account I get an error message saying "Failed to validate the account creation proxy"

At this point when I dismiss the error message the software is no longer responsive and I have to kill the task.

I am using SCM verison 3.5.2.3

[martin@rootjazz]

How are you assigning proxy?

From account details form? When adding account?

If can submit logs, I will take a look

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

[prape300]

How are you assigning proxy?

From account details form? When adding account?

If can submit logs, I will take a look

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

I am assigning the proxy when I add the account. Error pops up when adding individual account with email, password, IP:PORT. Software crashes when I try to import via CSV.

The log id is logs_26604

[martin@rootjazz]

Software crashes when I try to import via CSV.

please provide example of what you are trying to import

Code: Select all

support[at]rootjazz[dot]com

How are you assigning proxy?

From account details form? When adding account?

If can submit logs, I will take a look

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

I am assigning the proxy when I add the account. Error pops up when adding individual account with email, password, IP:PORT. Software crashes when I try to import via CSV.

The log id is logs_26604

Your logs are hard to follow. Can you peform the following instructions please to generate specific logs on your issue

Clear logs
HELP > LOGS > DELETE
or
HELP > LOGS > VIEW > delete all files

Pause /remove ALL existing actions, DO NOT RUN ANY OTHER ACTIONS WHILST PERFORMING THESE INSTRUCTIONS


If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
*****check the DO NOT VERIFY option****
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin