HELP!!!

[super]

Can anyone reply to my email, I waited for more than 50 hours, no one solved my problem, you sent me a Lisence Key that doesn't exist, I can't use it normally. My activation email is tan99ing[AT]gmail.com

Is there a staff member working to answer my HELP email?

[super]

I also re-requested my License Key using the https://rootjazz.com/requestlicensekey.html tool, with the same result. not available at all

[martin@rootjazz]

Can anyone reply to my email, I waited for more than 50 hours, no one solved my problem, you sent me a Lisence Key that doesn't exist, I can't use it normally. My activation email is tan99ing[AT]gmail.com

Is there a staff member working to answer my HELP email?

If you are writing this on Monday, then it was the weekend.

Support hours are:
Monday to Thursday: 0800 to 1800
Friday: 0700 to 1100

Timezone: GMT -5hrs

National holidays the usual English speaking holidays (UK)



But write to

Code: Select all

payments[at]rootjazz[dot]com

Or use the contact form as listed on the website for licensing issues



Regards,
Martin

[super]

I am getting in touch with you through various means, even the third-party telegram group I have tried. This issue is still not resolved. The License Key you sent over. The prompt is a key that does not exist. No one is stupid enough not to use copy paste.

[martin@rootjazz]

No one is stupid enough not to use copy paste.

As I have told you in emails multiple times, the codes you are sending to the license server is not your license code.

The reset form is not going to work, as you do not have installs to reset.