verification loop

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jarvee
Posts: 1
Joined: Sun Sep 18, 2022 7:38 pm

verification loop

Post by jarvee »

everytime i add an account i get email verification loop. what can i do to login? could it be the user agent causing it? same thing with or without proxy and i can login fine with firefox
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martin@rootjazz
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Joined: Fri Jan 25, 2013 10:06 pm
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Re: verification loop

Post by martin@rootjazz »

what program are you referring to?

Make sure you are on the latest version.

Run a clean login:
If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option / Uncheck VALIDATE ON SAVE (app depending)
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force (if option exists)
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)



Submit logs:
HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)



Additionally. If I could test the account(s), that would be very helpful in trying to find out what is going on and fix / update as required: If that is ok with you, please export the account(s) (export button bottom right of accounts list) and email the exported file(s):

Code: Select all

support[at]rootjazz[dot]com

Regards,
Martin
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