InstaDub not show on Desktop

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jacton
Posts: 56
Joined: Thu Dec 24, 2020 7:25 pm

InstaDub not show on Desktop

Post by jacton »

Instadub suddenly does not show up on desktop anymore. but i see it in task ( Ctrl + alt + del )

what can i do? I also can not find the download anywhere on the site
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martin@rootjazz
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Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
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Re: InstaDub not show on Desktop

Post by martin@rootjazz »

https://rootjazz.com/instadub/download.html
https://rootjazz.com/instadub/updatetesting.html

goto
%appdata%\rootjazz\instadub\

rename "database" to "database_backup"
Try and load the app?

Does it work now? If so, your data is causing an issue. Zip up the database_backup folder and upload it somewhere and send me the download link to:

Code: Select all

support[at]rootjazz[dot]com
If changing the database folder name does NOT work, goto


%appdata%\rootjazz\instadub\

zip up the "logs" directory, upload it somewhere and send me the link


Regards,
Martin
jacton
Posts: 56
Joined: Thu Dec 24, 2020 7:25 pm

Re: InstaDub not show on Desktop

Post by jacton »

thank you. Rename the database folder made it.

i just leave it

i re-add the account(s) i need. it's okay. Thank you :)
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martin@rootjazz
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Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
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Re: InstaDub not show on Desktop

Post by martin@rootjazz »

jacton wrote: Thu Sep 16, 2021 10:05 pm thank you. Rename the database folder made it.

i just leave it

i re-add the account(s) i need. it's okay. Thank you :)
Ok, then the issue was a data issue, cause the program to stop loading. Why? I don't know. If you happy to start again fresh then carry on (on a new database folder will be created when the previous one we renamed was not found).

If you want your data back, then send me the renamed folder and I can investigate here what was the cause


Regards,
Martin
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