error when i try to add accounts

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happyinstadub
Posts: 12
Joined: Tue Sep 21, 2021 1:21 pm

error when i try to add accounts

Post by happyinstadub »

Greetings!

Can anyone help with this problem?

*ERROR: ValidateDetails: The process cannot access the file 'C:\(and other details)', because it is being used by another process.

This error appears when i try to add accounts.
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martin@rootjazz
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Joined: Fri Jan 25, 2013 10:06 pm
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Re: error when i try to add accounts

Post by martin@rootjazz »

restart the app and probably restart the machine should fix it

Sounds like an OS hold on a file wasn't released so it cannot be accessed.

But let me know the app you are using.

Also a clean login may help


If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option / Uncheck VALIDATE ON SAVE (app depending)
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force (if option exists)
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin
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