I can't add the account (china)

Ask any support / help / issues / problem or question related to any of our other products
Post Reply
alugen
Posts: 3
Joined: Mon Apr 26, 2021 4:27 pm

I can't add the account (china)

Post by alugen » Mon Apr 26, 2021 4:36 pm

when I add the account, it showing this
Image
Image
how could I fix this problem? :roll: :roll:

bouncer
Posts: 88
Joined: Sat Apr 16, 2016 10:50 pm

Re: I can't add the account.

Post by bouncer » Mon Apr 26, 2021 4:57 pm

which programm?

User avatar
martin@rootjazz
Site Admin
Posts: 27171
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: I can't add the account.

Post by martin@rootjazz » Mon Apr 26, 2021 8:09 pm

bouncer wrote:
Mon Apr 26, 2021 4:57 pm
which programm?
This.

Also, I think perhaps you are in china? If so, have you sorted out a way through the Chinese firewall? As China blocks IG / Twitter etc, you need a VPN to access them, most likely these are not configured properly.


Let me know the program andyour network setup and I'm sure we can help you get it working ASAP



If the account is not added currently:

Please click the ADD button below the accounts list
Enter the email / password as you have done
check the DO NOT VERIFY option / Uncheck VALIDATE ON SAVE (app depending)
Now click save

Otherwise / then:

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES (if option exists)
Check Force (if option exists)
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





Regards,
Martin

alugen
Posts: 3
Joined: Mon Apr 26, 2021 4:27 pm

Re: I can't add the account.

Post by alugen » Tue Apr 27, 2021 1:53 am

my friend, thanks for answer,
yes, I'm in China, and when I add the account, I use the VPN,

program: instadub

and I do what you say, still fail to add the account,

here is the log


Starting: 27-04-2021 09:38 上午
Accounts specified: 1
Accounts to process: 1
Validate account via login xxxxxx
Test login:
Isg login: xxxxxx:xxxxxx
Login: xxxxxx:xxxxxx Instagram 166.1.0.42.245 Android (26/8.0.0; 420dpi; 1080x2094; samsung; SM-G965F; star2lte; samsungexynos9810; en_US)
Processing login: xxxxxx: Instagram 166.1.0.42.245 Android (26/8.0.0; 420dpi; 1080x2094; samsung; SM-G965F; star2lte; samsungexynos9810; en_US)
login: xxxxxx:xxxxxx UA: Instagram 166.1.0.42.245 Android (26/8.0.0; 420dpi; 1080x2094; samsung; SM-G965F; star2lte; samsungexynos9810; en_US): No Proxy
Generate login data
Request failed: (WHkMds1Q7) https://b.i.instagram.com/api/v1/zr/tok ... en_expired
-1

Request failed: (a0MXqpRd9) https://i.instagram.com/api/v1/qe/sync/
0
<null>
Request failed: (WlU8vpwvG) https://i.instagram.com/api/v1/accounts ... bootstrap/
0
<null>
Request failed: (rVLa38Hhh) https://i.instagram.com/api/v1/attribut ... tribution/
0
<null>
Request failed: (x8fjterIX) https://i.instagram.com/api/v1/accounts ... bootstrap/
0
<null>
Request failed: (eGWnvTVsP) https://i.instagram.com/api/v1/launcher/sync/
0
<null>
Request failed: (p7l5qRVG4) https://i.instagram.com/api/v1/accounts ... dn_header/
0
<null>
Request failed: (sa7Oqjiqf) https://i.instagram.com/api/v1/accounts ... andidates/
0
<null>
Request failed: (UW2PQWBrZ) https://i.instagram.com/api/v1/accounts ... dn_header/
0
<null>
Request failed: (Mhz1pLsok) https://i.instagram.com/api/v1/accounts ... t_prefill/
0
<null>
Request failed: (WGRxyWk5I) https://i.instagram.com/api/v1/launcher/sync/
0
<null>
Request failed: (SApNefN1G) https://i.instagram.com/api/v1/qe/sync/
0
<null>
Generate Signature
Sign Signature
Request failed: (PMqyE82bz) https://i.instagram.com/api/v1/accounts/login/
0
<null>
* FAILED: Post data: accounts/login: 0
* ERROR: Get Logged In Bot: xxxxxx: 未将对象引用设置到对象的实例。
Validate account failed: 未将对象引用设置到对象的实例。: xxxxxx
0 accounts validated out of 1
Started: 27-04-2021 09:38 上午
Finished: 27-04-2021 09:40 上午
ID: d2166af5-d09a-4912-9618-97d449bb5b99
Action ran for: 0hr:1min:54s

User avatar
martin@rootjazz
Site Admin
Posts: 27171
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: I can't add the account.

Post by martin@rootjazz » Tue Apr 27, 2021 1:35 pm

alugen wrote:
Tue Apr 27, 2021 1:53 am
Request failed: (WHkMds1Q7) https://b.i.instagram.com/api/v1/zr/tok ... en_expired
-1

Request failed: (a0MXqpRd9) https://i.instagram.com/api/v1/qe/sync/
0
<null>

-1 / empty / <null> means no response received.


This is showing the network is NOT working. Most likely the VPN is not set to work with the program.

If the VPN is not configured correctly the program will not route through the VPN and all connections will be blocked.

You can test what IP is being use:
goto:
HELP > CHECK IP > CHECK 1
HELP > CHECK IP > CHECK 2

CHECK 1 should be your VPN IP and check 2 should be your LOCAL IP if everything is correct. If it is not, click the option 'ALLOW SYSTEM DEFAULT PROXY'

Then try the checks again. Once CHECK 1 is your VPN IP, then it should work



Regards,
Martin







Regards,
Martin

alugen
Posts: 3
Joined: Mon Apr 26, 2021 4:27 pm

Re: I can't add the account.

Post by alugen » Wed Apr 28, 2021 1:38 am

OK. thanks, I'll try it.

Post Reply