New Site Updates

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chimpchomp01
Posts: 66
Joined: Thu Oct 06, 2016 9:47 am

New Site Updates

Post by chimpchomp01 »

I believe that tumblr has changed their login page again which is causing accounts to fail when attempting to login. Is it possible to get an update for this?

cheers.
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martin@rootjazz
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Re: New Site Updates

Post by martin@rootjazz »

Logs showing the failed log in attempts please:

HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)


No one else reporting, so either you are just ahead the pack, or it's something related to your accounts / proxies.

Do you have a non proxy account to test with? Does that still fail?
snibi
Posts: 400
Joined: Thu Sep 17, 2015 6:48 am

Re: New Site Updates

Post by snibi »

+1

looks like there is something new, new buttons, more colorful and different ids,
Image
blumedia
Posts: 2
Joined: Fri Jun 10, 2016 10:13 pm

Re: New Site Updates

Post by blumedia »

Same here. Looks like changes to the login page.
awm
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Joined: Thu Jan 21, 2016 2:52 pm

Re: New Site Updates

Post by awm »

+1 i think there are 2 login forms at the moment, because when i changed ip the old appeared again.
chimpchomp01
Posts: 66
Joined: Thu Oct 06, 2016 9:47 am

Re: New Site Updates

Post by chimpchomp01 »

martin@rootjazz wrote: Thu Feb 18, 2021 1:46 pm Logs showing the failed log in attempts please:

HELP > LOGS > SUBMIT

then send your logs ID - the numbers are sufficient (displayed after successful uploading of logs)


No one else reporting, so either you are just ahead the pack, or it's something related to your accounts / proxies.

Do you have a non proxy account to test with? Does that still fail?
I submitted logs and sent an email to support@rootjazz.com 2 days ago, I have re-sent, logs file no. is 76359.
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martin@rootjazz
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Re: New Site Updates

Post by martin@rootjazz »

Been out most the day at the hospital. Back now. Will take a look
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martin@rootjazz
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Re: New Site Updates

Post by martin@rootjazz »

Testing my accounts, they all login fine.

If anyone has a test account I can use that does NOT work, please export it and send it to me

Code: Select all

support[at]rootjazz[dot]com
chimpchomp01
Posts: 66
Joined: Thu Oct 06, 2016 9:47 am

Re: New Site Updates

Post by chimpchomp01 »

ok hope all is good! i replied to your email with some test accounts. as mentioned not all accounts will be having this issue as they have only rolled it out to some users.
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martin@rootjazz
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Re: New Site Updates

Post by martin@rootjazz »

Someone sent me 6 live accounts for testing. Testing on the proxies, I got 100% log in success!

People with the issue can you try a clean login (no cookies)

Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs.

If that doesn't resolve your issue, please submit logs:

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

and if I can test the accounts, until I can generate the same issue, I cannot analyse what is not working / is happening



Regards,
Martin
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