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Re: Necessary feature and Urgent
Posted: Thu May 10, 2018 6:38 am
by support@rootjazz
jrichards wrote: ↑Wed May 09, 2018 1:18 pm
martin@rootjazz wrote: ↑Thu May 03, 2018 12:16 am
if you have a couple of test accounts that will help.
1st) so I can watch the requests and see what they are doing
2nd) so I can check if I the automations are working
email them to
sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.
Regards
Re: Necessary feature and Urgent
Posted: Mon May 14, 2018 8:19 am
by Danny000
support@rootjazz wrote: ↑Thu May 10, 2018 6:38 am
jrichards wrote: ↑Wed May 09, 2018 1:18 pm
martin@rootjazz wrote: ↑Thu May 03, 2018 12:16 am
if you have a couple of test accounts that will help.
1st) so I can watch the requests and see what they are doing
2nd) so I can check if I the automations are working
email them to
sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.
Regards
I also sent a few sample accounts with this issue.
Re: Necessary feature and Urgent
Posted: Mon May 14, 2018 6:31 pm
by martin@rootjazz
hopefully get an update out today / tomorrow
Re: Necessary feature and Urgent
Posted: Tue May 15, 2018 2:43 pm
by martin@rootjazz
Danny000 wrote: ↑Mon May 14, 2018 8:19 am
support@rootjazz wrote: ↑Thu May 10, 2018 6:38 am
jrichards wrote: ↑Wed May 09, 2018 1:18 pm
sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.
Regards
I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.
Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password
Re: Necessary feature and Urgent
Posted: Tue May 15, 2018 4:01 pm
by Danny000
martin@rootjazz wrote: ↑Tue May 15, 2018 2:43 pm
Danny000 wrote: ↑Mon May 14, 2018 8:19 am
support@rootjazz wrote: ↑Thu May 10, 2018 6:38 am
Okay. We will investigate it and reply back here. Pushing admin a notification for this.
Regards
I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.
Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password
Just resend.
BTW, i believe they are using mail.ru pop server: pop3 & 995
Re: Necessary feature and Urgent
Posted: Wed May 16, 2018 4:03 am
by support@rootjazz
Danny000 wrote: ↑Tue May 15, 2018 4:01 pm
martin@rootjazz wrote: ↑Tue May 15, 2018 2:43 pm
Danny000 wrote: ↑Mon May 14, 2018 8:19 am
I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.
Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password
Just resend.
BTW, i believe they are using mail.ru pop server: pop3 & 995
Notified to admin.
I want to add something here that -
Android app has an option to ignore password change. You can login using old password.
Re: reset password
Posted: Wed May 16, 2018 10:19 pm
by martin@rootjazz
https://rootjazz.com/tumblingjazz/updatetesting.html
accounts with pop settings can now request new password and go through the process