reset password

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support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Necessary feature and Urgent

Post by support@rootjazz » Thu May 10, 2018 6:38 am

jrichards wrote:
Wed May 09, 2018 1:18 pm
martin@rootjazz wrote:
Thu May 03, 2018 12:16 am
if you have a couple of test accounts that will help.

1st) so I can watch the requests and see what they are doing
2nd) so I can check if I the automations are working

email them to

Code: Select all

support[at]rootjazz[dot]com
sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.


Regards

Danny000
Posts: 130
Joined: Mon Jan 15, 2018 12:19 am

Re: Necessary feature and Urgent

Post by Danny000 » Mon May 14, 2018 8:19 am

support@rootjazz wrote:
Thu May 10, 2018 6:38 am
jrichards wrote:
Wed May 09, 2018 1:18 pm
martin@rootjazz wrote:
Thu May 03, 2018 12:16 am
if you have a couple of test accounts that will help.

1st) so I can watch the requests and see what they are doing
2nd) so I can check if I the automations are working

email them to

Code: Select all

support[at]rootjazz[dot]com
sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.


Regards

I also sent a few sample accounts with this issue.


User avatar
martin@rootjazz
Site Admin
Posts: 17922
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Necessary feature and Urgent

Post by martin@rootjazz » Tue May 15, 2018 2:43 pm

Danny000 wrote:
Mon May 14, 2018 8:19 am
support@rootjazz wrote:
Thu May 10, 2018 6:38 am
jrichards wrote:
Wed May 09, 2018 1:18 pm


sent you the account with password reset
Okay. We will investigate it and reply back here. Pushing admin a notification for this.


Regards

I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.

Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password

Danny000
Posts: 130
Joined: Mon Jan 15, 2018 12:19 am

Re: Necessary feature and Urgent

Post by Danny000 » Tue May 15, 2018 4:01 pm

martin@rootjazz wrote:
Tue May 15, 2018 2:43 pm
Danny000 wrote:
Mon May 14, 2018 8:19 am
support@rootjazz wrote:
Thu May 10, 2018 6:38 am


Okay. We will investigate it and reply back here. Pushing admin a notification for this.


Regards

I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.

Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password
Just resend.

BTW, i believe they are using mail.ru pop server: pop3 & 995

support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Necessary feature and Urgent

Post by support@rootjazz » Wed May 16, 2018 4:03 am

Danny000 wrote:
Tue May 15, 2018 4:01 pm
martin@rootjazz wrote:
Tue May 15, 2018 2:43 pm
Danny000 wrote:
Mon May 14, 2018 8:19 am



I also sent a few sample accounts with this issue.
can you resend, I am trying to find the email but cannot.

Also, have stepped through this process, the accounts are going to need POP information for the signup email. Without it, it is not possible to update password
Just resend.

BTW, i believe they are using mail.ru pop server: pop3 & 995

Notified to admin.
I want to add something here that -

Android app has an option to ignore password change. You can login using old password.

User avatar
martin@rootjazz
Site Admin
Posts: 17922
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: reset password

Post by martin@rootjazz » Wed May 16, 2018 10:19 pm

https://rootjazz.com/tumblingjazz/updatetesting.html

accounts with pop settings can now request new password and go through the process

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