Finished and failed actions automatically removed.

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matansh
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Joined: Mon Jul 01, 2019 9:37 am

Finished and failed actions automatically removed.

Post by matansh »

Hey guys,
Last week I notice about something strange in the processor tab.
all of the finished actions and failed actions automatically removed, then I can't track about the problems.

I tried to search about any option to remove this option, but didn't found it.

anyone can help please?
Last edited by matansh on Wed Jul 24, 2019 4:17 pm, edited 1 time in total.
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martin@rootjazz
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Re: Finished and failed actions automatically removed.

Post by martin@rootjazz »

If it was last week, then probably your logs no longer show it. If it happens again, I would need you to submit logs as close to it happening as possible (without you adding / running any more actions either if possible).

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

Also, for you to detail the actions that are missing: type / inputs - a way for me to identify them in the logs.
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martin@rootjazz
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Re: Finished and failed actions automatically removed.

Post by martin@rootjazz »

That said, were ALL your actions removed? i.e. nothing left in the processor? If so, we might be able to do something.
matansh
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Joined: Mon Jul 01, 2019 9:37 am

Re: Finished and failed actions automatically removed.

Post by matansh »

Hey Martin,
Only the "waiting" actions are exist, all the rest are every-time automatically removed
The log ID: 37474

The actions are:
1. Follow
2. Unfollow
3. Stats
repeating every 24 hours

Please let me know if you need something else
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martin@rootjazz
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Re: Finished and failed actions automatically removed.

Post by martin@rootjazz »

matansh wrote: Tue Jul 02, 2019 7:55 am Hey Martin,
Only the "waiting" actions are exist, all the rest are every-time automatically removed
The log ID: 37474

The actions are:
1. Follow
2. Unfollow
3. Stats
repeating every 24 hours

Please let me know if you need something else

Are you able to perform this test (if not or don't want to lose actions, let me know and we can do it another way)

Remove all actions.
Clear logs: HELP > LOGS > VIEW > delete all files in folder
Add an action that will be deleted. Make the action as simple as possible: you said follow action, so create a follow action to follow 1 profile
Run the action
When the action is remove.
submit logs
HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)


Whilst performing the above, DO NOT DO ANYTHING ELSE, do not run other actions. I need your logs, to be 100% of the one single action that is removed




Regards,
Martin
matansh
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Joined: Mon Jul 01, 2019 9:37 am

Re: Finished and failed actions automatically removed.

Post by matansh »

Hey,

What about all of the "Used Accounts" that are already followed before?

If I will delete all the files it's will be removed?
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martin@rootjazz
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Re: Finished and failed actions automatically removed.

Post by martin@rootjazz »

matansh wrote: Tue Jul 09, 2019 3:11 pm Hey,

What about all of the "Used Accounts" that are already followed before?

If I will delete all the files it's will be removed?
Nothing will be effected, these are just app logs that allow me to understand what the program did. These are NOT database items of processed items. You can delete the /logs/ folder and nothing will be effected.
matansh
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Re: Finished and failed actions automatically removed.

Post by matansh »

log id: 61691
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martin@rootjazz
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Re: Finished and failed actions automatically removed.

Post by martin@rootjazz »

matansh wrote: Sun Jul 21, 2019 10:32 amlog id: 61691
So you added an action
selected RUN NOW
On the action completed it disappeared from the processing view?

If you restart the app, the processor loads empty? If so, please submit database:
Can you submit your database please

TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT

then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)





If you run the action normally NOT as a "run now" action ,is it the same problem?
matansh
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Re: Finished and failed actions automatically removed.

Post by matansh »

martin@rootjazz wrote: Mon Jul 22, 2019 8:16 pm
So you added an action
selected RUN NOW
On the action completed it disappeared from the processing view?
No. I made it with repeat. it"s replace the old action that are finished with the new schedule action in "waiting"
martin@rootjazz wrote: Mon Jul 22, 2019 8:16 pm If you restart the app, the processor loads empty? If so, please submit database:
Can you submit your database please

TOOLS > CREATE DB BACKUP AND SEND TO SUPPORT

then send your DB ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
No empty, I see the same scheduled actions there.
martin@rootjazz wrote: Mon Jul 22, 2019 8:16 pm If you run the action normally NOT as a "run now" action ,is it the same problem?
It's doesn't matter what I'm doing, it's happens again and again.

I deleted all of the actions that I had there. and create new now as I had before our test. the same problem.
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