HELP - Actions Not Processing

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support@rootjazz
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Re: HELP - Actions Not Processing

Post by support@rootjazz »

Quality1 wrote: Mon Apr 30, 2018 8:24 pm
martin@rootjazz wrote: Mon Apr 30, 2018 5:46 pm can you provide me with the steps you take EXACTLY to cause this. If I can cause it, I can fix it ASAP.
1) Select multiple accounts
2) Create repost action via search term
3) All will run successfully except one, which will freeze inexplicably

or

1) Select multiple accounts
2) Create mass repost for specific URL
3) All instances will run successfully except one, which will freeze inexplicably
I have replicated this issue again with - mass repost tab and with 4 accounts


I went SCM mass repost tab
checked 4 accounts
put repost url in the right blank
hit MASS REPOST


The reposting started after slight halt but REPOSTING is DONE.

I don't see any issue again and i am asking admin to have a look for more help. Please be patient.



Regards
Quality1
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Joined: Mon Dec 01, 2014 7:44 am

Re: HELP - Actions Not Processing

Post by Quality1 »

The problem still persists across all my servers.
One action will always freeze.
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martin@rootjazz
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Re: HELP - Actions Not Processing

Post by martin@rootjazz »

1) Select multiple accoun
2) Create mass repost for specific URL
3) All instances will run successfully except one, which will freeze inexplicably
Sorry, are you saying that when you create a MASS REPOST you get multiple actions?

select 3 accounts
enter a single URL
create the action

you should get 1 action.

1) Select multiple accounts
2) Create repost action via search term
3) All will run successfully except one, which will freeze inexplicably
Are you able to do the following:

Make sure you have no actions running, if so either pause or delete them

Clear your existing logs
HELP > LOGS > DELETE

goto repost tab
select 3 accounts
maxitems: 2
specify a search
create actions

They should be added to your processor but NOT run (as processor is off)
submit logs

run the actions (what happens?)
submit logs




HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)
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martin@rootjazz
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Re: HELP - Actions Not Processing

Post by martin@rootjazz »

mass repost
search and repost


with single + multiple accounts. All work fine for me.
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