Can not add verified accounts

Ask any support / help / issues / problem or question related to Soundcloud Manager
sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Can not add verified accounts

Post by sneak »

Hey guys, i have been trying to add some of my verified accounts to soundcloud manager,
the last few days everything has been fine, but tonight when i have gone to add a few more of my accounts it will not log into the accounts

The message i receive is : Please check that your account details are correct, details did not validate or failed to log in.

I have tried logging in off my web browser and all my passwords and everything are correct as it lets me log in there but will not let me add the accounts into soundcloud manager
support@rootjazz
Posts: 2317
Joined: Tue Feb 02, 2016 1:58 pm

Re: Can not add verified accounts

Post by support@rootjazz »

I have replicated your issue and for me everything is working fine. Perhaps there is an issue somewhere.
Are you using same proxy for all accounts?
Can you please send us the log?

Here are those steps below -


GOTO APPLICATION TOP BAR
HELP > LOG > DELETE ALL THE LOGS


Add the account
Check do not verify and save.
Check the account and click verify login
An action will be created and will be processed in the processor tab


GOTO HELP > LOG > SUBMIT

Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.
sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Can not add verified accounts

Post by sneak »

i do not understand what ur saying,
Im trying to add my accounts into soundcloud manager and there not letting me,
As i said this was just working fine until half and hour before i messaged you,

i followed ur direction and there is no place to send u my log, when i go to help and logs it says view folder or submit to logs.

This issue has literally come about 15 - 30 minutes before i sent my original message, iv tried loggin in from multiple different account and not one of them will log in, when ur adding a account into soundcloud manager there is no section to put the proxies..
Ill send send u a screenshot so u understand better
sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Can not add verified accounts

Post by sneak »

Image
https://imgur.com/a/YZqZt this is the screen i keep getting no matter what i do or what email i put in its the same issue everytime,

i said this only started to happen last night 15 - 30 mins before i posted to the forum
User avatar
martin@rootjazz
Site Admin
Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Can not add verified accounts

Post by martin@rootjazz »

It could be that SC have updated their login routine, meaning new accounts will not log in. Let me test and get back to you
sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Can not add verified accounts

Post by sneak »

Ok not a problem, thanks so much
User avatar
martin@rootjazz
Site Admin
Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Can not add verified accounts

Post by martin@rootjazz »

sorry, have not be able to test due to servere network issues currently. When is resolved I'll check and update you
User avatar
martin@rootjazz
Site Admin
Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Can not add verified accounts

Post by martin@rootjazz »

^^ that should have been posted yesterday, just noticed the post was requiring a confirmation due to your new post and I never noticed before closing laptop...


Will try and run test now
User avatar
martin@rootjazz
Site Admin
Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Can not add verified accounts

Post by martin@rootjazz »

something does seem to have changed. I will try and sort it today, but it might not be until tomorrow (today being Sunday)
sneak
Posts: 15
Joined: Fri Feb 16, 2018 11:24 am

Re: Can not add verified accounts

Post by sneak »

Not a problem! i understand! Thankyou for the updates and hard work
Post Reply