Error tells me to contact support

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dankje
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Joined: Sun Feb 12, 2017 9:55 am

Error tells me to contact support

Post by dankje »

log 46214 many accounts have the problem...example: Keegan and Hilly. In some a proxy is mentioned but don't give a failed login.

Hope you can make something out of it.
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martin@rootjazz
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Re: Error tells me to contact support

Post by martin@rootjazz »

and you sure isn't the proxy?


for checking the proxy, info here
viewtopic.php?f=15&t=3453
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martin@rootjazz
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Re: Error tells me to contact support

Post by martin@rootjazz »

Didn't see any issue in your logs, but there are lots of logs and I don't know which file you are referring to .

If you can generate specific logs, or copy and paste the specific error log here



Please perform the following:

Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)


Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action:
***


run a single action that causes the issue

***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin
dankje
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Joined: Sun Feb 12, 2017 9:55 am

Re: Error tells me to contact support

Post by dankje »

Hi martin,

Thanks for your reply.

I'm trying to figure it out. It could be proxies, but who no failed login notification?

Anyway, giving it a few days and see if changing proxies works. If not I'm getting you better logs.
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martin@rootjazz
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Re: Error tells me to contact support

Post by martin@rootjazz »

ok let me know
dankje
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Re: Error tells me to contact support

Post by dankje »

Ok, I'm still not sure what some problems are. That log will surely come. First, id like to delete everything i don't need from my logs. Personally, i don't need anything, but maybe i need logs that i don't know about.

Can I just delete them all?
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martin@rootjazz
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Re: Error tells me to contact support

Post by martin@rootjazz »

the logs folder


HELP > LOGS > VIEW

can be deleted, they are not important. The *IMPORTANT* folder is your "database" folder. That is where *EVERYTHING* is stored.
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