log 46214 many accounts have the problem...example: Keegan and Hilly. In some a proxy is mentioned but don't give a failed login.
Hope you can make something out of it.
Error tells me to contact support
- martin@rootjazz
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- martin@rootjazz
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- Joined: Fri Jan 25, 2013 10:06 pm
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Re: Error tells me to contact support
Didn't see any issue in your logs, but there are lots of logs and I don't know which file you are referring to .
If you can generate specific logs, or copy and paste the specific error log here
Please perform the following:
Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)
Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
run a single action that causes the issue
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
If you can generate specific logs, or copy and paste the specific error log here
Please perform the following:
Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)
Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens
Perform the action:
***
run a single action that causes the issue
***
PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.
Then submit logs:
HELP > LOGS > SUBMIT
and let me know the LOGS ID (just the number part is sufficient)
Regards,
Martin
Re: Error tells me to contact support
Hi martin,
Thanks for your reply.
I'm trying to figure it out. It could be proxies, but who no failed login notification?
Anyway, giving it a few days and see if changing proxies works. If not I'm getting you better logs.
Thanks for your reply.
I'm trying to figure it out. It could be proxies, but who no failed login notification?
Anyway, giving it a few days and see if changing proxies works. If not I'm getting you better logs.
- martin@rootjazz
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Re: Error tells me to contact support
ok let me know
Re: Error tells me to contact support
Ok, I'm still not sure what some problems are. That log will surely come. First, id like to delete everything i don't need from my logs. Personally, i don't need anything, but maybe i need logs that i don't know about.
Can I just delete them all?
Can I just delete them all?
- martin@rootjazz
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Re: Error tells me to contact support
the logs folder
HELP > LOGS > VIEW
can be deleted, they are not important. The *IMPORTANT* folder is your "database" folder. That is where *EVERYTHING* is stored.
HELP > LOGS > VIEW
can be deleted, they are not important. The *IMPORTANT* folder is your "database" folder. That is where *EVERYTHING* is stored.