Why you ignore us Martin???

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slikoe
Posts: 40
Joined: Fri Aug 25, 2017 11:15 am

Why you ignore us Martin???

Post by slikoe »

We paid to this soundcould manager and expected that updates and maintenance will be always available!
Now there is a new problem with login, please don't ignore us!
If we can't make a simple login via software then what's left????
Yrokumata
Posts: 94
Joined: Sat Oct 02, 2021 5:34 pm

Re: Why you ignore us Martin???

Post by Yrokumata »

dude chill 8-) Martin will get back to us soon with an update as always. He's a pro!
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martin@rootjazz
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Posts: 34360
Joined: Fri Jan 25, 2013 10:06 pm
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Re: Why you ignore us Martin???

Post by martin@rootjazz »

slikoe wrote: Thu Oct 21, 2021 7:41 pm We paid to this soundcould manager and expected that updates and maintenance will be always available!
Now there is a new problem with login, please don't ignore us!
If we can't make a simple login via software then what's left????
My apologies for lack of support. I have some major family issues on right now and cannot work a normal working week.

You can help me out by including as much info about your issue as possible, so when I do get round to it (and I do, issues /bugs I am doing my best to handle - new features not).

But as for the login issue, no one has submitted me logs
No one has sent me an account for testing.

I just tested my accounts, all login 100% fine.
Soundcloud website seems to have some issue, won't let me manually create a new account.

So I cannot look at the issue. As much info / logs / test accounts always appreciated, so that when I do get on to an issue, I can hopefully resolve it with no further back and forth.






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For future reference, please, read through this post and submit your issue(s) accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards,
Martin
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