Account captcha problem

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rob4926
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Joined: Tue Mar 10, 2020 8:10 pm

Account captcha problem

Post by rob4926 » Fri May 01, 2020 3:15 am

Hello, Martin

Hope all is well. Recently some of my accounts have been saying "failed", In the raw logs it says the following "If you are receiving CAPTCHA_REQUIRED error, please generate the cookies for this account manually (Accounts tab > Browser login Generate Cookies". I purchased captcha credit and it seemed im still getting accounts that are being deleted. If you could check out my logs and help me see what im doing wrong i would appreciate it. Here is my log ID: logs_83157_beatthirstygmailcom_3.5.7.264_soundcloud manager_

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martin@rootjazz
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Re: Account captcha problem

Post by martin@rootjazz » Fri May 01, 2020 2:43 pm

I think must be a new verification check as am not aware of SC requesting captcha after login.

checking logs

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martin@rootjazz
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Re: Account captcha problem

Post by martin@rootjazz » Fri May 01, 2020 4:25 pm

Can you generate issue specific logs as I am having issues finding the problem in your logs as they are quite large:



Please perform the following:

Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)


Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action:
***
Run a VERIFY LOGIN action on the account having the issues:


Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
Uncheck option to USE EXISTING COOKIES
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and see what happened


***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin

rob4926
Posts: 29
Joined: Tue Mar 10, 2020 8:10 pm

Re: Account captcha problem

Post by rob4926 » Fri May 01, 2020 8:38 pm

Where is the accounts tab? I only see the update/view accounts tab. I was able to delete the cookies but I cannot find the “Uncheck option to USE EXISTING COOKIES” or “click the link VERIFY:LOGIN”

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martin@rootjazz
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Re: Account captcha problem

Post by martin@rootjazz » Fri May 01, 2020 9:47 pm

rob4926 wrote:
Fri May 01, 2020 8:38 pm
Where is the accounts tab? I only see the update/view accounts tab. I was able to delete the cookies but I cannot find the “Uncheck option to USE EXISTING COOKIES” or “click the link VERIFY:LOGIN”
That's the right tab, maybe there isn't an option for EXISTING COOKIES (sorry - it is a general response when I need a clean login)

As for VERIFY : LOGIN, maybe it is VALIDATE LOGIN something like that

rob4926
Posts: 29
Joined: Tue Mar 10, 2020 8:10 pm

Re: Account captcha problem

Post by rob4926 » Sat May 02, 2020 4:33 am

Got it! Here is my log # 23237

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martin@rootjazz
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Re: Account captcha problem

Post by martin@rootjazz » Sat May 02, 2020 2:59 pm

00:32:11: Soundcloud error reported as: not_found
This would imply your details are wrong. Or account banned.

Can you double check the login details and confirm them work in your browser in a private / incognito window

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