Can't login

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spec
Posts: 10
Joined: Sun Jan 15, 2017 5:58 pm

Can't login

Post by spec »

Since the last update I cannot login to my account over sc manager.
Nothing changed, I now deleted the account and did a pw reset. Nothing.

Logging in to sc via browser: works like a charm.

Anyone else with problems?
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martin@rootjazz
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Posts: 34640
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
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Re: Can't login

Post by martin@rootjazz »

Please perform the following:

Open the program. Delete or pause all existing actions. If actions are already running due to autorun on startup, disable autorun at startup and restart the app. All actions must be waiting, then pause all (or delete)


Delete existing logs
HELP > LOGS > VIEW
delete all files in the folder that opens


Perform the action:
***

Goto ACCOUNTS tab,
check your account
click the link VERIFY: LOGIN
run the action
submit logs

***

PLEASE NOTE: Do not perform other actions at the same time. Only use one thread. Do not run any actions after this action.


Then submit logs:
HELP > LOGS > SUBMIT

and let me know the LOGS ID (just the number part is sufficient)




Regards,
Martin
spec
Posts: 10
Joined: Sun Jan 15, 2017 5:58 pm

Re: Can't login

Post by spec »

Just to let you know: Worked well with deleting logs and the current version (of today).
Did not touch the SCM computer for a while.

Thank you!
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martin@rootjazz
Site Admin
Posts: 34640
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Can't login

Post by martin@rootjazz »

thanks for letting me know



Regards,
Martin
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