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Profile updating

Posted: Wed Jul 08, 2020 2:04 am
by rob4926
Hello Martin, hope all is well. I wasn’t able to update my accounts profile picture with the update tab. Not sure why, here is my logs if you can look into it. Thanks :)

Log number - 55466

Re: Profile updating

Posted: Wed Jul 08, 2020 2:32 pm
by martin@rootjazz
Working fine here. Is the account verified? If you log into the account manually, can you update the avatar?

Re: Profile updating

Posted: Wed Jul 08, 2020 2:34 pm
by martin@rootjazz
logs show unauthorised.

Either account is not verified, or there was a cookie issue, try a clean login



Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
CLICK THE LINK VERIFY:LOGIN

THIS WILL CREATE AN ACTION AND SEND IT TO THE PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs


then repeat your update avatar action




Regards,
Martin

Re: Profile updating

Posted: Thu Jul 09, 2020 3:42 am
by rob4926
When I login to the account manually it allows me to change the profile picture and shows it confirmed. I tried clearing the cookies and still seems to be failing

Re: Profile updating

Posted: Thu Jul 09, 2020 2:40 pm
by martin@rootjazz
update:

https://soundcloudmanager.com/updatetesting.html


Clean login:


Goto the ACCOUNTS tab
Check the account
Right click the account and select DELETE COOKIES
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs



This should fix your issue



Regards,
Martin