Account Verification Issues

Post Reply
shiela
Posts: 28
Joined: Mon Apr 28, 2014 4:44 pm

Account Verification Issues

Post by shiela » Sun Jul 28, 2019 9:23 am

Hi, Martin, I did submit my logs to you, Somehow my accounts need verification I am only using 8 original accounts, They were working fine for the past few years it's only recently that I have had this issue. Please advise.

User avatar
martin@rootjazz
Site Admin
Posts: 21678
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Mon Jul 29, 2019 5:20 pm

When submitting logs I would need the logs ID otherwise I have no idea which are yours.

But just reverify them, does that not work?


If the acc

Goto the ACCOUNTS tab
Check the account
click the link VERIFY:LOGIN

This will create an action and send it to the PROCESSING TAB
Goto the processing tab and click RUN. The action will run.
You can double click the action to view the logs and submit logs

If the login action requests a verification step: email / sms, please perform this too.



Regards,
Martin

shiela
Posts: 28
Joined: Mon Apr 28, 2014 4:44 pm

Re: Account Verification Issues

Post by shiela » Tue Aug 06, 2019 10:24 pm

logs_32507

shiela
Posts: 28
Joined: Mon Apr 28, 2014 4:44 pm

Re: Account Verification Issues

Post by shiela » Tue Aug 06, 2019 10:26 pm

My account just does not log in after doing verification it says it is verified but on the accounts list it shows not verified

User avatar
martin@rootjazz
Site Admin
Posts: 21678
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Wed Aug 07, 2019 2:29 pm

00:22:38: ******: Account requires checkpoint verification, please check the account and if you want to start using the account again, please uncheck the setting on the account form, or use right click menu via accounts list

To run a VERIFY:LOGIN action, you can check the box FORCE VERIFICATION as well to ignore the block on the account (or use either of the methods as listed in the log above

shiela
Posts: 28
Joined: Mon Apr 28, 2014 4:44 pm

Re: Account Verification Issues

Post by shiela » Wed Aug 14, 2019 11:37 pm

To run a VERIFY:LOGIN action, you can check the box FORCE VERIFICATION as well to ignore the block on the account (or use either of the methods as listed in the log above


I have done this but still have the same issue when action is run it says successful but when you go back to the account it is unsuccessful

User avatar
martin@rootjazz
Site Admin
Posts: 21678
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Thu Aug 15, 2019 12:38 am

shiela wrote:
Wed Aug 14, 2019 11:37 pm
To run a VERIFY:LOGIN action, you can check the box FORCE VERIFICATION as well to ignore the block on the account (or use either of the methods as listed in the log above


I have done this but still have the same issue when action is run it says successful but when you go back to the account it is unsuccessful
Maybe I am not fully understanding what you mean by UNSUCCESSFUL.

Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634

Things like screenshots
Logs
etc
will all help to understand exactly what is happening.

If anything of that info is private, please send it via email:

Code: Select all

support[at]rootjazz[dot]com

Regards,
Martin

Emin
Posts: 3
Joined: Mon Apr 22, 2019 6:54 am

Re: Account Verification Issues

Post by Emin » Thu Aug 15, 2019 11:01 am

Hi Martin.I need your help. It is not possible to login my 40 accounts. It is unusual login in my pages. Can you help me, please?

User avatar
martin@rootjazz
Site Admin
Posts: 21678
Joined: Fri Jan 25, 2013 10:06 pm
Location: The Funk
Contact:

Re: Account Verification Issues

Post by martin@rootjazz » Thu Aug 15, 2019 8:11 pm

Emin wrote:
Thu Aug 15, 2019 11:01 am
Hi Martin.I need your help. It is not possible to login my 40 accounts. It is unusual login in my pages. Can you help me, please?
More info on what goes wrong needed.

Please, read through this post and submit your issue accordingly. Not everything will be relevant to your issue, but have a read as it gives an idea of the information you can provide to help me help you as quickly as possible without delays in having to request additional information :)

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards,
Martin

Post Reply