cant login account to verify via browser; logs out

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Sun Apr 14, 2019 6:25 am

About XXXXXXXXfuture:

29329

Ran the Verify: Login action
with only this option:

[x] Use Cookies if exist

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Sun Apr 14, 2019 6:52 am

About XXXXXXXX@....td.net:

44958

Ran the Verify: Login action
with only this option:

[x] Use Cookies if exist

I never changed the pw, so I had to reset it to login again.
From the logs it looks like both accounts have the same problem.

Can login again via web brower only on any machine with this account.
Also found a computer where I can login into the XXXXXXXXXfuture acount via web ...
strange that this does not work with my pc and mac at home.

cheers,
sv

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martin@rootjazz
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Re: cant login account to verify via browser; logs out

Post by martin@rootjazz » Sun Apr 14, 2019 4:15 pm

Please do check the real time logs, as the issue is clearly logged to you

Account requires checkpoint verification, please check the account and if you want to start using the account again, please uncheck the setting on the account form, or use right click menu via accounts list

Your account is currently blocked from doing anything in the app, as ISG showed you a verification challenge and you haven't passed it yet, so to protect your account, it is not allowed to perform any action until
a) the app passes it
b) you tell the app to remove / ignore it


If you want to FORCE A VERIFICATION, check the box on the accounts tab FORCE VERIFICATION

Or as the logs say, you can remove the block via the account details form, or via right click



Regards,
Martin

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Sun Apr 14, 2019 7:18 pm

Okay, did that but still stuck with the next problem Martin.

I removed now again the block with right click "Remove Verification requiered",
and tried to verify

a) with nothing else checked
b) [x] Force IF verification is requiered

always failing because Instagram wants to send to some verifcation URL.

Always removed the block again after this actions and c) requested the code via mail,
which worked, and pasted the code from the email into "Local Submit Email Code",
but it failed again.

This is the logs for the three actions:
83669

cheers,
sv

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martin@rootjazz
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Re: cant login account to verify via browser; logs out

Post by martin@rootjazz » Mon Apr 15, 2019 3:16 pm

ISG not allowing the code submission for some reason.

Have you tried deleting cookies entirely and trying again?
If that doesn't work.

Try a SERVER VERIFY action from the accounts tab, then submit code with SERVER CODE EMAIL SUBMIT

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Tue Apr 16, 2019 5:11 pm

Try a SERVER VERIFY action from the accounts tab, then submit code with SERVER CODE EMAIL SUBMIT

omg, finally, that made the trick!
At least for the ...@....td.net account >> for training I sent you the logs here:
98709

Let's try the other account now.

Thanks,
sv

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Tue Apr 16, 2019 7:33 pm

mmmh, for the other account that doesn't work.

So tried to do as well the SERVER Verify, failed:

Code: Select all

20:05:47: Starting: 16.04.2019 20:05 
20:05:50: Loaded: XXXXXXXXXXXXXXfuture
20:05:50: submit for verification: 1
20:05:50: username: XXXXXXXXXXXXXXfuture user_id: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:05:53: * SUCCESS: Submitted for verification
20:05:53: Checking: 1
20:06:01: Still to check: 1
20:06:02: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437953}
20:06:02: waiting: 1
20:06:02: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:02: Waiting: 1
20:06:10: Still to check: 1
20:06:11: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437962}
20:06:11: waiting: 1
20:06:11: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:11: Waiting: 1
20:06:19: Still to check: 1
20:06:19: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437971}
20:06:19: waiting: 1
20:06:19: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:19: Waiting: 1
20:06:27: Still to check: 1
20:06:28: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437979}
20:06:28: waiting: 1
20:06:28: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:28: Waiting: 1
20:06:36: Still to check: 1
20:06:37: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437988}
20:06:37: waiting: 1
20:06:37: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:37: Waiting: 1
20:06:45: Still to check: 1
20:06:45: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555437997}
20:06:45: waiting: 1
20:06:45: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:45: Waiting: 1
20:06:53: Still to check: 1
20:06:54: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438005}
20:06:54: waiting: 1
20:06:54: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:06:54: Waiting: 1
20:07:02: Still to check: 1
20:07:03: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438014}
20:07:03: waiting: 1
20:07:03: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:03: Waiting: 1
20:07:11: Still to check: 1
20:07:11: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438023}
20:07:11: waiting: 1
20:07:11: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:11: Waiting: 1
20:07:19: Still to check: 1
20:07:20: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438031}
20:07:20: waiting: 1
20:07:20: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:20: Waiting: 1
20:07:28: Still to check: 1
20:07:29: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438040}
20:07:29: waiting: 1
20:07:29: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:29: Waiting: 1
20:07:37: Still to check: 1
20:07:37: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438049}
20:07:37: waiting: 1
20:07:37: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:37: Waiting: 1
20:07:45: Still to check: 1
20:07:46: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438057}
20:07:46: waiting: 1
20:07:46: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:46: Waiting: 1
20:07:54: Still to check: 1
20:07:55: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438066}
20:07:55: waiting: 1
20:07:55: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:07:55: Waiting: 1
20:08:03: Still to check: 1
20:08:03: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438075}
20:08:03: waiting: 1
20:08:03: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:03: Waiting: 1
20:08:11: Still to check: 1
20:08:12: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438083}
20:08:12: waiting: 1
20:08:12: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:12: Waiting: 1
20:08:20: Still to check: 1
20:08:21: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438092}
20:08:21: waiting: 1
20:08:21: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:21: Waiting: 1
20:08:29: Still to check: 1
20:08:29: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438101}
20:08:29: waiting: 1
20:08:29: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:29: Waiting: 1
20:08:37: Still to check: 1
20:08:38: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438109}
20:08:38: waiting: 1
20:08:38: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:38: Waiting: 1
20:08:46: Still to check: 1
20:08:47: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438118}
20:08:47: waiting: 1
20:08:47: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:47: Waiting: 1
20:08:55: Still to check: 1
20:08:55: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438127}
20:08:55: waiting: 1
20:08:55: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:08:55: Waiting: 1
20:09:03: Still to check: 1
20:09:04: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438135}
20:09:04: waiting: 1
20:09:04: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:04: Waiting: 1
20:09:12: Still to check: 1
20:09:13: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438144}
20:09:13: waiting: 1
20:09:13: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:13: Waiting: 1
20:09:21: Still to check: 1
20:09:21: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438153}
20:09:21: waiting: 1
20:09:21: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:21: Waiting: 1
20:09:29: Still to check: 1
20:09:30: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438161}
20:09:30: waiting: 1
20:09:30: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:30: Waiting: 1
20:09:38: Still to check: 1
20:09:39: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438170}
20:09:39: waiting: 1
20:09:39: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:39: Waiting: 1
20:09:47: Still to check: 1
20:09:47: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438179}
20:09:47: waiting: 1
20:09:47: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:47: Waiting: 1
20:09:55: Still to check: 1
20:09:56: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438187}
20:09:56: waiting: 1
20:09:56: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:09:56: Waiting: 1
20:10:04: Still to check: 1
20:10:05: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438196}
20:10:05: waiting: 1
20:10:05: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:05: Waiting: 1
20:10:13: Still to check: 1
20:10:13: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438205}
20:10:13: waiting: 1
20:10:13: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:13: Waiting: 1
20:10:21: Still to check: 1
20:10:22: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438213}
20:10:22: waiting: 1
20:10:22: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:22: Waiting: 1
20:10:30: Still to check: 1
20:10:31: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438222}
20:10:31: waiting: 1
20:10:31: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:31: Waiting: 1
20:10:39: Still to check: 1
20:10:39: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438231}
20:10:39: waiting: 1
20:10:39: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:39: Waiting: 1
20:10:47: Still to check: 1
20:10:48: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438239}
20:10:48: waiting: 1
20:10:48: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:48: Waiting: 1
20:10:56: Still to check: 1
20:10:57: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438248}
20:10:57: waiting: 1
20:10:57: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:10:57: Waiting: 1
20:11:05: Still to check: 1
20:11:06: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438257}
20:11:06: waiting: 1
20:11:06: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:11:06: Waiting: 1
20:11:14: Still to check: 1
20:11:14: 200
https://rootjazz.com/isg_verify/check.php
{"waiting":["b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78"],"timestamp":1555438265}
20:11:14: waiting: 1
20:11:14: waiting: b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78
20:11:14: Waiting: 1
20:11:22: Still to check: 1
20:11:23: 200
https://rootjazz.com/isg_verify/check.php
{"failed":[{"id":"b37fc70f-9bb3-47cc-8119-c2e9bf3dbf78","err":""}],"timestamp":1555438274}
20:11:23: failed: 1
20:11:23: failed: LibIsg.Data.FailedObj
20:11:23: Failed: 1
20:11:23: * FAILED: XXXXXXXXXXXXXXfuture: 
20:11:31: * FINISHED
20:11:31: Started: 16.04.2019 20:05 
Finished: 16.04.2019 20:11 
ID: 4f44b027-d473-40f4-989e-57da99ccc953
20:11:31: Action ran for: 0hr:5min:43s
20:11:31: finished processThread: DbServerVerify 4f44b027-d473-40f4-989e-57da99ccc953
Tried also all options to request the email code, but it does not goes till loggin into the email account,
straight from the beginning I it's the same error telling me about the challenge, like we just had before.

cheers,
sv

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martin@rootjazz
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Posts: 21256
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Re: cant login account to verify via browser; logs out

Post by martin@rootjazz » Wed Apr 17, 2019 3:55 pm

try server verify again and submit logs if it still doesn't go through

vsuper
Posts: 22
Joined: Mon Oct 03, 2016 11:36 am

Re: cant login account to verify via browser; logs out

Post by vsuper » Mon Jun 03, 2019 8:33 pm

Alright, [solved] it.

Did a SERVER VERIFY action from the accounts tab, but did not received the email with the code,
even double checking email login details.
Try a simple verify and went flawlessly through! :D

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martin@rootjazz
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Joined: Fri Jan 25, 2013 10:06 pm
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Re: cant login account to verify via browser; logs out

Post by martin@rootjazz » Tue Jun 04, 2019 5:18 pm

vsuper wrote:
Mon Jun 03, 2019 8:33 pm
Alright, [solved] it.

Did a SERVER VERIFY action from the accounts tab, but did not received the email with the code,
even double checking email login details.
Try a simple verify and went flawlessly through! :D
This can sometimes happen, the server verify seemingly triggers something ISG side, that allows next normal login to go through no problems.

Thanks for confirming and glad it is (finally) working

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