TwitterDub keeps shutting itself down

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oomocks
Posts: 11
Joined: Mon Dec 10, 2018 1:32 pm

TwitterDub keeps shutting itself down

Post by oomocks » Mon Jan 14, 2019 3:56 pm

Over the last 4 or 5 days TwitterDub has shut itself down on many occasions. I have that computer running only TwitterDub at all times so there shouldn't be any conflicts, but as the monitor switches off I don't realise unless I keep checking all of the time.

Is anyone else experiencing this? Also please advise how I get this rectified.

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martin@rootjazz
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Re: TwitterDub keeps shutting itself down

Post by martin@rootjazz » Mon Jan 14, 2019 4:37 pm

After the next shutdown, DO NOT RESTART the app.

First send me logs manually



Goto the directory:
%appdata%\rootjazz\twitterdub

then zip up the logs folder (right click > send to > zip)

If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link




Also check your AV / security software logs, as they could also be the cause of shutting it down.

To be safe. cking the running of the program

Please check your anti virus / security software and make sure the applications program files folder:

c:\program files (x86)\twittedub

is whitelisted and / or all the .exe and .dlls in that folder.



You could also check windows event log (maybe called event viewer (or maybe called something else )) that could record a forced program shutdown




Regards,
Martin

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