Error: UUID failed when trying to add new account

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NewUserNewb2
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Joined: Tue Jan 08, 2019 1:43 pm

Error: UUID failed when trying to add new account

Post by NewUserNewb2 » Tue Jan 08, 2019 1:52 pm

Hey guys, I just installed Instadub on a new PC, but when I try to add accounts I get the error:

ERROR: UUID failed.

As another forum post I tried to uncheck "verify on save", and then I get an "unhandled exception, UUID Failed" with like "System.NotSupportedException: UUID failed".

What you did EXACTLY
Try to add account, any account/combination of valid/not valid logins give the same result, also tried on 2 different connections (wifi) and hotspot via phone.
What settings you specified EXACTLY
Everything on default, standard settings on fresh install, just clicked add account in the accounts panel.
How it doesn't work: crash / errors / logs success but you cannot see anything
Produces error on every try to add account.
If using proxies, have you confirmed your proxies?
I am not using proxies as of now.
Have you check for updates - including testing / latest updates
Yes, tried both latest stable 3.5.4.3 and testing 3.5.4.4 right now, both same results.
Do include your version number
3.5.4.4, windows 10 x64

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martin@rootjazz
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Re: Error: UUID failed when trying to add new account

Post by martin@rootjazz » Tue Jan 08, 2019 8:42 pm

strange, not seen this before. Please submit logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

ducmarchiori
Posts: 32
Joined: Mon Dec 03, 2018 12:43 pm

Re: Error: UUID failed when trying to add new account

Post by ducmarchiori » Tue Jan 08, 2019 9:32 pm

<removed> by martin@rootjazz
Install the latest version of the program, enter your key and the program will return to normal.

NewUserNewb2
Posts: 4
Joined: Tue Jan 08, 2019 1:43 pm

Re: Error: UUID failed when trying to add new account

Post by NewUserNewb2 » Wed Jan 09, 2019 12:00 pm

Uninstalling and installing did not help on my new device. The logs say:

12:41:10: * FAILED to request correct device_id / uuid
12:42:17: * FAILED to request correct device_id / uuid
12:42:25: * FAILED to request correct device_id / uuid
12:43:05: * FAILED to request correct device_id / uuid

I scanned the logs, I don't know if when I submit the logs my account data gets removed and I'm not really comfortable with that do here's the log with the info removed:

12:54:11: Account form: login details: :::dirty:True
12:54:11: keys path: C:\Program Files (x86)\Instadub\data\keys.txt
12:54:12: ErrorLog: err==null
* FAILED to request correct device_id / uuid

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martin@rootjazz
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Re: Error: UUID failed when trying to add new account

Post by martin@rootjazz » Wed Jan 09, 2019 3:05 pm

ducmarchiori wrote:
Tue Jan 08, 2019 9:32 pm
Delete the Instadub from the computer.
Go to: AppData \ Roaming and delete the folder "rootjazz".

Install the latest version of the program, enter your key and the program will return to normal.
Thank you for trying to help, but please refrain from instructing people from deleting files and folders without EXPLICIT explanation of what will happen and that you are not providing support but giving a suggestion and state better to wait for support to handle it (better yet, just don't tell people to delete anything :)



Regards,
Martin

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martin@rootjazz
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Re: Error: UUID failed when trying to add new account

Post by martin@rootjazz » Wed Jan 09, 2019 3:06 pm

NewUserNewb2 wrote:
Wed Jan 09, 2019 12:00 pm
Uninstalling and installing did not help on my new device. The logs say:

12:41:10: * FAILED to request correct device_id / uuid
12:42:17: * FAILED to request correct device_id / uuid
12:42:25: * FAILED to request correct device_id / uuid
12:43:05: * FAILED to request correct device_id / uuid

I scanned the logs, I don't know if when I submit the logs my account data gets removed and I'm not really comfortable with that do here's the log with the info removed:

12:54:11: Account form: login details: :::dirty:True
12:54:11: keys path: C:\Program Files (x86)\Instadub\data\keys.txt
12:54:12: ErrorLog: err==null
* FAILED to request correct device_id / uuid
Submit your logs

HELP > LOGS > SUBMIT

then send your logs ID - the first 4 numbers is sufficient (displayed after successful uploading of logs)

NewUserNewb2
Posts: 4
Joined: Tue Jan 08, 2019 1:43 pm

Re: Error: UUID failed when trying to add new account

Post by NewUserNewb2 » Mon Jan 14, 2019 10:35 am

Thanks for the replies, I think it was an issue with the machine I tried to run instadub on. I copied all of the info (appdata, programfiles) from my old machine to my new one and it works now.

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martin@rootjazz
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Re: Error: UUID failed when trying to add new account

Post by martin@rootjazz » Mon Jan 14, 2019 5:25 pm

well I have my suspicions as well as why it didn't work and is related to the fact you ignored requests to submit logs multiple times :roll:

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