Weird problem after updating to 3.438

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mjortiz116
Posts: 36
Joined: Tue Sep 15, 2015 12:00 am

Weird problem after updating to 3.438

Post by mjortiz116 » Thu Aug 09, 2018 7:17 pm

Hey,
After updating to the latest stable version I am having this strange problem where Soundcloudmanager will load and put me onto the main screen but I won't be able to click on anything and then after about 40 seconds the entire programs closes.

I have tried restarting my computer. Still happens every time i try to run the application.

Any thoughts on what may be causing this. The last version was working with no problems.

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martin@rootjazz
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Re: Weird problem after updating to 3.438

Post by martin@rootjazz » Fri Aug 10, 2018 3:46 pm

After it closes, can you send me the logs manually DO NOT RESTART THE PROGRAM



Goto the directory:
%appdata%\rootjazz\soundcloud manager

then zip up the logs folder (right click > send to > zip)

If the file is less than 8mb, email it to me:

Code: Select all

support[at]rootjazz[dot]com
Otherwise upload somewhere and send me the link


Also it could be your AV / security software causing the issue by blocking access to dlls.


Please check your anti virus / security software and make sure the applications program files folder:

c:\program files (x86)\soundcloud manager\

is whitelisted and / or all the .exe and .dlls in that folder.


Regards,
Martin




Regards,
Martin

mjortiz116
Posts: 36
Joined: Tue Sep 15, 2015 12:00 am

Re: Weird problem after updating to 3.438

Post by mjortiz116 » Fri Aug 10, 2018 5:26 pm

ok, sent the logs. Thanks!
Checked av and that directory is white listed.


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