Rootjazz

hey guys ,
i'd really appreciate it if someone could help with this ...
i've been using SCM for a while & never have i seen this . its honestly frustrating lol .
its happens everytime i try to process plays or follows .
i click Play & go to Processor , it immediately says failed .
i double click it & see this ...

* UNKNOWN ERROR OCCURRED - see logs for more info.
If the problem continues, please submit logs to support.

If you can help that’ll be great thank you

hey guys ,
i'd really appreciate it if someone could help with this ...
i've been using SCM for a while & never have i seen this . its honestly frustrating lol .
its happens everytime i try to process plays or follows .

Can you please give me 1 action settings (either follow or plays) that i can replicate the issue for you?

Can you please copy the WHOLE real time log of that action and post them here that i can see the issue?

Also,

Please submit logs -

GOTO APPLICATION TOP BAR
HELP > LOG > DELETE ALL THE LOGS

RUN THE ACTION (any of your action that is causing the error )

GOTO HELP > LOG > SUBMIT

Do not run any other actions, just run the action and after it ends, submit the log, also note the log id
Post the log ID here.


for future bug submission -
Please, read through this post and submit your issue accordingly. It helps me understand your issue without having to investigate just to figure out what the issue thus giving more time to solve the issue and carry on improving the programs.

https://rootjazz.com/forum/viewtopic.php?f=23&t=1634



Regards